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kaFxo3-zigkad-nerxyb's avatar
kaFxo3-zigkad-nerxyb
Explorer | Level 3
2 years ago
Solved

Over storage limit

Hi! Dropbox has been sending me emails to upgrade my account. It seems that I am over the storage limit.  Please can someone tell me how to check this out so that I can get back to the amount of st...
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Storage space
  • Здравко's avatar
    Здравко
    2 years ago
    kaFxo3-zigkad-nerxyb wrote:

    ...

    Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?

    ...

    Hi kaFxo3-zigkad-nerxyb,

    You can check this out here. See what's unusually engaging space capacity and do sanity it (and remove all unneeded).

    Hope this helps.

kaFxo3-zigkad-nerxyb's avatar
kaFxo3-zigkad-nerxyb
Explorer | Level 3
2 years ago

Hi! Thanks for your reply. I just went to check my account again, and it states that "You continue to be above your Dropbox storage quota." I only have Dropbox on my computer. At the same time it says that I am using 2 GB out of 3.25 GB.

Do you know whether there is a way to reach out to Dropbox itself to check what's happening? I don't wish to lose my account.

Thanks!

 

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi kaFxo3-zigkad-nerxyb, could you attach a screenshot showing this message you're seeing?

  • kaFxo3-zigkad-nerxyb's avatar
    kaFxo3-zigkad-nerxyb
    Explorer | Level 3
    2 years ago

    Thanks for your reply, Jay. Here is the message above.

    Regards

    Janz

    • kaFxo3-zigkad-nerxyb's avatar
      kaFxo3-zigkad-nerxyb
      Explorer | Level 3
      2 years ago

      And this one shows how much of my allowance that I've used.

      Regards

      Janz

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey kaFxo3-zigkad-nerxyb - sorry to jump in here, but I can see that this email is from the 12th of March - do you happen to have any emails or notifications in the app or the web that are more recent than this? 

         

        If you were over your  account's quota limit back then it makes sense that you received this email; that's why I'm asking.

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