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Dropbox is full of a backup, but I cannot find the backup anywhere.
Where can you find and deselect the backup dropbox is making. I don't want the dropbox making backups. I only use it to share some files. If u go to preferences / back-ups I don't see any backups and yet there is backup space used in the dropbox.
The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm using 2.2 GB. I initially deleted a huge file of photos, and the total storage number went way down, but now as I try to get it down more, it's like the 2.2 GB won't budge. I've spent hours and hours trying to reduce what I don't need, and I just need to get over the finish line!! It's just so frustrating. Why don't those two numbers match? I just spent over an hour troubleshooting with the Chatbot, with no clear answer...Please help! (Also, why can't I email someone, when it says that's included with my plan?? Infuriating.)
I'm having storage issues on my Dropbox plan
I am paying for 5TB of storage every month, but I have 7TB that I am using currently. I have no idea how I am storing so much. Can you show me what is so big? I want to delete it! Also - could it be items shared with me? Can you help me see what the biggest files are. Please help Dropbox Plan pro Device apple computer
My referral shows as ineligible so I didn't get the bonus space
Hello, Dropbox Team: I recently recommended a colleague to sign up for Dropbox. She's a new user and accepted my referral, downloading the app on her computer. However, my referral status marked as ineligible. Also, her account only has 2GB of storage space without additional bonus 500MB. Could you please help resolve this problem and restore our bonus space? Thank you very much for your time and help. We look forward to your reply. Sincerely, Li
