Learn how to make the most out of the Dropbox Community here 💙!
I invited a friend using a referral, but it shows as ineligible.
Hi. I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation lists as "ineligible". What is wrong? She didn't have an account connected to that e-mail address. She had one older Dropbox account (with different email) and decided to make a new one from my invitation link. From website help: Ineligible: The recipient is ineligible for the referral program. This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. If you feel this status is inaccurate, double-check the email address of your recipient to try again. But none of those conditions are met... What are exact requirements for an email not to be ineligible?
I've suddenly run out of space after 13 yrs and lots of referral space
Been using dropbox for a very long time and back in 2014 I worked hard through their promotion and got a lot of referral storage and managed to claw up to 25GB of space and today I find myself out of space. I am not able to sync from my computer even. I cant find any help sadly and I am not that savy with computers either. I've just spent a few hours making my way here. :-( please help."Account out of storage space " warning, but I have plenty of storage space.
I am getting a warning that I am out of account storage, sent to email address #1. When I "Click to view my options" it takes me to my paid Dropbox account (which uses email address #2). It shows I have plenty of storage in that account. It's the one I use daily. I don't have much in the account using email address #1 and would like to just delete it. But why is it connected to my paid Dropbox account showing the other email address? Can I delete it without risk to my paid account with all my necessary files?
Dropbox Basic doesn't show my referral space after downgrading from Plus.
I cancelled my subscription from the 2TB Dropbox Plus plan to the free DropBox Basic 9.5GB tier. Over the years, I had earned an extra 7.5GB space through referrals. What/who do I contact to get that space included and counted in the Basic Plan as it states in my Account settings. Thank you. Screenshots from this morning -No space in Dropbox but I can't find any files or folders to delete
It is saying I have no more space in my Dropbox, but I can't find where there are any files or folders in there to delete so I can have space. I don't remember putting anything in there and how am I out of space if there's nothing in there?
Error that I've run out of space when trying to open a folder shared with me
I have just tried to open a folder that has been shared with, and it automatically brings up the upgrade window, stating that I have run out of space. But according to the details in my account, I am only using 2.6M out of an available 2GB. The file is definitely no where near 2GB, but it won't let me get any further or view anything, beyond the upgrade account page.
My account shows there are 33GB of backups, but my Backups page is empty.
Hello, My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups page. I can't delete this file to free up the space. Where can I find access to it?
