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Two Dropbox folders on Mac, both syncing and filling disk
I am using Dropbox 244.3.6525 on macOS Tahoe 26.3. My Dropbox folder is in Users/Username/Dropbox, and this is what is set in the Dropbox sync preferences. However, it seems that an application looking for something using the path ~/Library/CloudStorage/Dropbox has created another Dropbox folder there, which is now syncing in addition to my other Dropbox folder, filling up my disk. I can't tell it to stop, as Dropbox app still considers Users/Username/Dropbox to be the Dropbox folder, so only there can I set things to "online only". Meanwhile ~/Library/CloudStorage/Dropbox is filling up and I can't stop it. I found other references to multiple Dropbox folders on the forum, but they all seemed to have just one of them syncing. I have both syncing and can only stop one of them. What should I do?
There are invisible files taking up my Dropbox space and I can't delete them.
Dropbox Plan I pay for 3 TB A large UpdraftPlus backup was uploaded to my Dropbox. The files appeared briefly in Recent, but the actual folder has never been visible in All files. Search does not find the folder either. I deleted the backup from UpdraftPlus, but Dropbox still says I am massively over my storage limit. My visible files did not explain the storage usage, so I believe hidden UpdraftPlus/app-folder files are still present. And now they are no longer visible in Recent files. How do I find and permanently delete these files?
Confusion about Dropbox folder and CloudStorage Folder (MacOS)
I'm using Dropbox on a MBP (26.2) and have started having hard drive space issues. In trying to troubleshoot I come across the CloudStorage folder in the Library folder which appears to be occupying almost the same amount of space as my Dropbox folder which is currently in my User Folder. How does the CloudStorage folder function? It appears to be a mirror of the Dropbox folder, but I'm confused as to why it's occupying so much hard drive space. It almost appears as though the Dropbox files on my computer as opposed to being in the cloud are being stored twice. Thanks for your help.I deleted some files, but they still appear on my Dropbox account online.
Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) 244.4.6580 Question or Issue Using basic plan and got he prompt to remove files. I deleted the folder that was share to public and the files are still there. There is no back up. Under shared those files are not listed there. Under shared links , visited links, the link to main online page is there.
Half of my photos are missing from the mobile app, but it still says I'm over-quota.
Device iPhone 17 Dropbox App Version (if using the app) Latest update Question or Issue I click into my Dropbox app one day and I noticed half my photos were missing don’t no why but it still says my account is full.
Dropbox is trying to download my offline files and I can't move my Dropbox folder to another drive.
Device (Dell PC) Operating System/Browser (if using the web) (Windows 11) Question or Issue I have been trying to change the location of my Dropbox folder using the Change location tab in the preferences......sync part of my app, from am almost full C: drive to my virtually empty D: drive. The process begins, and although all of my files are stored offline, the program begins to download them, and ultimately the process stops since my original C: Dropbox folder is out of storage. Is there a fix for this problem? Thanks
Deleted all my files but my account says it's still full.
Device Microsoft Surface 15 Operating System/Browser (if using the web) Windows Issue details: I have been invited to join my attorney's Dropbox to share files. When I try to join it says I am out of storage and need to upgrade. I have now gone in and deleted everything that I can find. There was a shared folder with about 2 GB of photos that I wasn't aware of. But have now deleted it. I sent a help ticket and they had a link to Device Backup - https://www.dropbox.com/backup/all - there I also deleted a device backup with 2 GB How long will it take to be able to join and access my attorney's shared folder. Is there anything else I need to do?The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm using 2.2 GB. I initially deleted a huge file of photos, and the total storage number went way down, but now as I try to get it down more, it's like the 2.2 GB won't budge. I've spent hours and hours trying to reduce what I don't need, and I just need to get over the finish line!! It's just so frustrating. Why don't those two numbers match? I just spent over an hour troubleshooting with the Chatbot, with no clear answer...Please help! (Also, why can't I email someone, when it says that's included with my plan?? Infuriating.)
