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ASUS 500âŻGB Dropbox Promotion Not Applied
This information is not required, but it makes it easier for our Community members and support team to help you. Dropbox Plan : Basic / 2GB (Plus, Family, Business Standard etc.) Payment Method: Didn't made any payment How did you upgrade? : Downloaded from Drop Box official website Question or Issue: Title: ASUS 500âŻGB Dropbox Promotion Not Applied Message: I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500âŻGB Dropbox promotion. I installed Dropbox and signed in, but my account still shows only 2âŻGB Basic. Can support please verify my eligibility and apply the promotion? Dropbox account email: [removed] Screenshot: [attach screenshot showing 2âŻGB plan] [screenshot removed] I followed the instructions from the ASUS promotion page, but the bonus storage has not been applied. Could you please verify my eligibility and manually apply the 500âŻGB promotional space? Thank you for your assistance. Best regards, Arijit [personal information removed per the Community's Guidelines]
Dropbox says I have 7.9GB of backup files, but I donât know how to find them and delete them.
Dropbox plan free Device iPad, iPhone, MacBook Pro Question or Issue The free plan gives me 2gb of storage. Dropbox says I am using almost 8gb, and that almost all of it is in backups. Iâm not aware of using any backup features. And I canât find the backup files. How can I delete all the backup files so I can use my account again?
I can't move my Dropbox files to an external drive
2025 Macbook air m4 Dropbox v240.4.8493 I have 2tb in dropbox and I want it all on an external drive and Dropbox has no way to do this. I tried logging out and changing the storage location - that doesnt work. Every time I switch it and log in dropbox closes because of an error and when I reopen it hasn't switched; the folder remains in "Library." I read that this is mac making things hard for dropbox, so I gave up and tried to work with dropbox's normal functionality. But because I can't sync it all to my 512gb internal drive, I decided to sync individual folders at a time then copy to my external drive. I selected "store offline" in preferences under "choose how you store files." I then chose several folders to sync and left it overnight. It said everything was synced in the morning. I went to those folders in finder and they were still online-only. I right clicked on the folders and selected "make available offline". Dropbox reported that they were synced. The folders have green checks next to them, but NONE OF THE FILES INSIDE ARE SYNCED. Dropbox, this is insane. You need a tool to liberate data. I'm 100% going to lose files over this. I've used dropbox since 2008 and I can't understand how you've managed to make this a worse, unusable experience.
Dropbox says I'm over limit, but I don't see how or why. Is my computer at risk?
So, I WAS using Dropbox Premium a while ago when I got my new computer, it uploaded files automatically and didn't really do anything else significant. It worked. Eventually, I stopped paying for it since I didn't need it. However, it is NOW saying that my account is FAR over the limit (like 7x I think? It says I have 356GB in there). HOWEVER, when I click the option to check my folder, or free up space, looking inside there is nothing save for a single mp4 file I needed to share for a college project. It is saying that it will clear/delete whatever is bringing it over the limit, but I'm worried with the current Window's scare involving your files getting perma deleted it will just erase my hard drive. What is going on, do I need to be worried?
How can I upload files to a paid account without upgrading myself?
My family member and I are trying to share a Dropbox folder for caregiving. The family member has a paid account, and I have a free account. Is there no way for me to upload files to our shared folders without upgrading my account to paid? Anytime I try to upload a file, I get an error message telling me that have surpassed my 2 GB storage limit with my free account.
Files aren't set online-only automatically when copying files from an external NAS to my Mac.
Device MacBook Pro Operating System/Browser (if using the web) OS26.2 Dropbox App Version (if using the app) 240.4.8493 Syncing Status Syncing, but it shouldn't? Question or Issue Default syncing preference is set to online-only, because I want to save the files off of my MacBook, to save space. But everything I copy files from a external NAS to the Dropbox, it takes up space on my MacBook, hundreds of GB's... If this setting is offered, and turned to online-only (it literally says: You set this to online-only so new files will not take up space on your harddrive) then why is is still using all the space on my MacBook?
