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Tried using referrals but all are Ineligible
Trying to get some extra space using referrals. Sent them to my family members, but all of them appear as Ineligible. I know that for one of them there was a fresh install (never had Dropbox on that PC), but still appears as Ineligible. Any ways to solve this?
Deleted all my files but my account says it's still full.
Device Microsoft Surface 15 Operating System/Browser (if using the web) Windows Issue details: I have been invited to join my attorney's Dropbox to share files. When I try to join it says I am out of storage and need to upgrade. I have now gone in and deleted everything that I can find. There was a shared folder with about 2 GB of photos that I wasn't aware of. But have now deleted it. I sent a help ticket and they had a link to Device Backup - https://www.dropbox.com/backup/all - there I also deleted a device backup with 2 GB How long will it take to be able to join and access my attorney's shared folder. Is there anything else I need to do?
I used to have 8GB total, but after logging in I believe my storage is removed.
Hello, I recently logged into my account to check some files and suddenly I'm out of storage... I used to have 8GB total space because I created my account long time ago and probably some people did use my referral link back then but suddenly I get storage removed and this is worrying since they will delete my files.... How did that happen? How can I solve it without removing files? Can the storage be restored back?
Storage Quota Mismatch - 3.4 GB used but only 680 MB of files
Hello, I have a technical issue with my storage quota. My account shows 3.37 GB of 4.25 GB used, but my actual files only total ~678 MB.My shared folders are empty (but the system claims they use 845 MB).I have permanently emptied the 'Deleted files'.I have logged out and in multiple times.Could a moderator please help me by triggering a manual re-calculation of my account's storage quota? Thank you!
Two Dropbox folders on Mac, both syncing and filling disk
I am using Dropbox 244.3.6525 on macOS Tahoe 26.3. My Dropbox folder is in Users/Username/Dropbox, and this is what is set in the Dropbox sync preferences. However, it seems that an application looking for something using the path ~/Library/CloudStorage/Dropbox has created another Dropbox folder there, which is now syncing in addition to my other Dropbox folder, filling up my disk. I can't tell it to stop, as Dropbox app still considers Users/Username/Dropbox to be the Dropbox folder, so only there can I set things to "online only". Meanwhile ~/Library/CloudStorage/Dropbox is filling up and I can't stop it. I found other references to multiple Dropbox folders on the forum, but they all seemed to have just one of them syncing. I have both syncing and can only stop one of them. What should I do?The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm using 2.2 GB. I initially deleted a huge file of photos, and the total storage number went way down, but now as I try to get it down more, it's like the 2.2 GB won't budge. I've spent hours and hours trying to reduce what I don't need, and I just need to get over the finish line!! It's just so frustrating. Why don't those two numbers match? I just spent over an hour troubleshooting with the Chatbot, with no clear answer...Please help! (Also, why can't I email someone, when it says that's included with my plan?? Infuriating.)The ASUS 500 GB promotion hasn't been applied to my Dropbox account.
Payment Method: Didn't made any payment How did you upgrade? : Downloaded from Drop Box official website I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500 GB Dropbox promotion. I installed Dropbox and signed in, but my account still shows only 2 GB Basic. Can support please verify my eligibility and apply the promotion? Dropbox account email: [removed] Screenshot: [attach screenshot showing 2 GB plan] [screenshot removed] I followed the instructions from the ASUS promotion page, but the bonus storage has not been applied. Could you please verify my eligibility and manually apply the 500 GB promotional space? Thank you for your assistance. Best regards, Arijit [personal information removed per the Community's Guidelines]
Stop Downloading Before Out Of Disk
Today, Dropbox does not gracefully handle running out of disk. It keeps going until it gets an error from the operating system that there's not enough space left at which point it's not even able to show you how much space it's using because there's not enough disk space for that to function. Ideally Dropbox would leave at least a couple GB so the system can keep functioning until the user has time to do something about it. Also, don't keep retrying - one notification after another about not being able to download is useless until a significant amount of space has been freed up one way or another. Making it easy to open a window with space usage and encouraging the user to keep more files cloud only would be much more user friendly.
I need to add more space to my personal Dropbox account, without upgrading to a team.
I have the largest account available to an individual and have added the one time storage to my account. I have a large family and have a lot of photos and videos that I want to store. However, I'm almost out of space (nearly 4TB) and need more. When I tried to upgrade, my only option for more storage than 4TB is to upgrade to a business account for three users at an increase of an additional $225/year. My first TB of increase was $60 and it hardly seems right to force me to delete my files or upgrade for 80% increase in price. Thank you.
