Re: Referral sent to a friend marks as inelegible

Hi there, daniclroses, welcome to our Community!

One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case?

You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?

This will help me to assist further!

Good morning Megan and thanks for your quick answer.

Yes, some of them might be using the same network but I don't understand why this could be an issue. They're using their own computers and at the moment they installed dropbox they were using the same network as me... 

They have to unistall dropbox and install it again when they arrive home?

Thanks

Hi daniclroses, as the referrals are already marked as  ineligible, then it wouldn't be possible to re-use them if they install the Dropbox desktop application on their home networks.

In general, we would recommend that users activate referrals from a different network as the sender, in order to prevent this from occurring. 

Hey daniclroses! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hi Megan,

Unfortunately I'm still stuck. I have referred to some of my friends and neither of us got the prize... 😩

No worries daniclroses!

This is why I'm here. I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Cheers!

Hello everyone,

I have the same problem with Ineligible referrals.

Later i found a notification that it was because i sent referrals email while we were on the same internet network. On work i used a lot of PCs (showroom, lab, copy,..) and it's useful for me to have Dropbox on that devices, so I sent them referrals when I already maintain them.

Then try to sent refferal (home, on brother laptop) with mobile internet, and accept on laptop with VPN, and the same status = ineligible.

I’ve gone ahead and logged a ticket for you too, Qzma. 

Please reply back to me, when you have some free time.