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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Good morning,
I'd like to know why all my referrals ara ineligible
Thanks in advance
Good morning Megan and thanks for your quick answer.
Yes, some of them might be using the same network but I don't understand why this could be an issue. They're using their own computers and at the moment they installed dropbox they were using the same network as me...
They have to unistall dropbox and install it again when they arrive home?
Thanks
- Jay
Dropbox Community Moderator
Hi daniclroses, as the referrals are already marked as ineligible, then it wouldn't be possible to re-use them if they install the Dropbox desktop application on their home networks.
In general, we would recommend that users activate referrals from a different network as the sender, in order to prevent this from occurring.
- Megan
Hey daniclroses! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.
Hi Megan,
Unfortunately I'm still stuck. I have referred to some of my friends and neither of us got the prize... 😩
- Megan
No worries daniclroses!
This is why I'm here. I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Cheers!
