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Referral Issue
I have referred my 1 friend which he accepted on her pc and download and install the application.
On my screen it shows that only invitation was send. Not that she accepted the invitation. So no bonus.
What can I do? Is the official helpline support for this?
Hi stdjmax, thanks for bringing this to our attention.
According to the referrals page, what is the current status of their referral?
This will help me to assist further!
13 Replies
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- Jay
Dropbox Community Moderator
Hi stdjmax, thanks for bringing this to our attention.
According to the referrals page, what is the current status of their referral?
This will help me to assist further!
Hi This is what I get in the referral page.
W
Referralkat***********a@gmail.com2023-03-26
Invitation sent- Jay
Thanks, this would mean that the user hasn't accepted the referral email, and then signed into the account in the Dropbox desktop application.
Are you certain that they used that email when creating the Dropbox account?
Yes I am was sure because I was there when she did this. Maybe it is a cookie problem.
I do not know what else to do. I guess this refferal is waste.
- Mark
Super User II
Based upon the error she hasnt accepted. Note she'd have to accept the invite with EXACTLY that address. So, if she used (or didnt and you had) some punctuation in the email or googlemail instead of gmail it wouldnt work.
I had the same problem but no way to get help. Can someone from support help me too?
- Hannah
Hey cevenhuis, sorry to see you're having trouble.
Can you please check and let us know the status of the referral in your account settings?
Here is a screenshot of the 2 referrals. I know they have downloaded and have accounts setup. Neither me or them show got we got the additional space.
Yes That is correct. Desktop App.
