We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

J23's avatar
J23
Explorer | Level 3
2 years ago
Solved

Referral ineligible

Hi Team,

 

I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files. 

 

The referral status is ineligible, could you please check this? 

 

Thanks

Error Messages
Referrals
Storage space
  • Rich's avatar
    Rich
    2 years ago
    J23 wrote:

    The laptop has previously had dropbox as it's a shared device. 

    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

7 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey J23, hope you’re doing well! 

     

    Just to clarify, have you used Dropbox on the same laptop in the past? 

     

    Also, did she create a brand new Dropbox account? 

     

    You can also check this section of Help Center for more info.

     

    Let me know, and we can take it from there.

  • J23's avatar
    J23
    Explorer | Level 3
    2 years ago

    Hi Nancy, 

     

    The account is brand new. 

     

    The laptop has previously had dropbox as it's a shared device. 

     

    Thanks. 

  • J23's avatar
    J23
    Explorer | Level 3
    2 years ago

    May I please check in on what can be done next?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    J23 wrote:

    The laptop has previously had dropbox as it's a shared device. 

    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey J23, can we send you an email, so we can take a closer look into this?

  • STUD69's avatar
    STUD69
    Explorer | Level 3
    2 months ago

    I have the same issue, but my comments keep getting deleted. Why??

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    STUD69 wrote:

    ... my comments keep getting deleted. Why??

    No one is deleting your comments. They're being automatically flagged by the spam system.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!