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K0n63n's avatar
K0n63n
New member | Level 2
4 months ago
Solved

My referral was marked as ineligible. What can I do?

Hi, I sent a referral invite to my son's email, but the first signup attempt was made on the same computer I used. That caused the referral to be marked as “Ineligible.”

My son is new to Dropbox and tried again on a different device, but the referral still shows as ineligible.

Is there any way to fix this?

Thanks!

Referrals
  • Walter's avatar
    Walter
    4 months ago

    Hey K0n63n​ - thanks for using Dropbox and sorry to hear you're having issues with this.

    I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

    Thanks! 

1 Reply

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey K0n63n​ - thanks for using Dropbox and sorry to hear you're having issues with this.

    I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

    Thanks! 

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