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My referral shows up as 'ineligible' for extra quota
I've given referrals to the other members of the family to get some extra storage space on my basic account, and there was a truckload of problems with it.
Firstly, when trying to install the desktop app, which is necessary to complete the referral, it would only open MY dropbox, and automatically log them out of their web accound and override a login of my account.
To circumvent this, we had to uninstall the desktop app from the computer, log out of my account, log back in on their account, and then reinstall the desktop app, (which took a while of tinkering, because logging back in on my account before the app was fully installed just reset the whole thing, so it took 3 tries to do this).
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Another unrelated issue is that when I look at my account settings, it says under timezones that I am in GMT+2, which is wrong, I live in Norway, which is GMT+1.
I checked a bit back and forth with this, tried setting it to UK which is GMT+0, and it thinks that is GMT+1.
In conclusion, the account settings believe that timezones are 1 higher than they are.
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
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- Mark
Super User II
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
We are 5 people in the household, while some have their own computers, not everyone does. This was done on the family pc.
We are multiple people using it.
What alternatives are in place to ensure that all family members can use dropbox on the same computer, AND that the referral bonus can be used from the referrals on it?- Mark
What alternatives are in place to ensure that all family members can use dropbox on the same computer, AND that the referral bonus can be used from the referrals on it?
There arent. As that isnt the point of the promotion I'm afraid. The requirements are that it is installed on a unique computer (not even a mobile or tablet works).
- Dell_Dropbox
Community Manager
Hey everyone,
just popping in to share some extra context around referrals from our Community FAQs and provide some links that may be helpful if you're encountering this same issue.
- How referrals work
- Covers "Ineligible" when recipient already has an account or uses the same device.
- “Email already in use” guidance
- Explains that the person may already have an account—review or recover it.
