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Richard36's avatar
Richard36
Explorer | Level 4
4 months ago
Solved

Dropbox referral shows as "ineligible" when using the same LAN.

Hi

I have fallen for the same trap and encountered "ineligible" when referring a family member using the same LAN - Is there any possibility that it can be rectified to enable me to get the bonus storage ?  

Referrals
Storage space
  • Megan's avatar
    Megan
    4 months ago

    Hi there, Richard36, let's jump right into this! 

    I'm happy to investigate further. I went ahead and opened a ticket on my end for you. 

    You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

    Thanks a bunch!

7 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi there, Richard36, let's jump right into this! 

    I'm happy to investigate further. I went ahead and opened a ticket on my end for you. 

    You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

    Thanks a bunch!

  • Richard36's avatar
    Richard36
    Explorer | Level 4
    3 months ago

    Solution provided and Accepted 

    Thanks for the prompt response it is much appreciated. 

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Richard36!

    Happy to see that your issue is now resolved!

    If you need something else, please let me know and I will be more than happy to help every step of the way.  Have a lovely weekend ahead,enjoy! 😊

  • narsul's avatar
    narsul
    New member | Level 2
    1 month ago

    Hi Megan, can you please look into my last two referrals as well? I invited my mum and dad, and both are showing as ineligible

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi narsul, happy Monday! 

    I definitely can. I just sent you an email. Please reply back to me as soon as possible, and we'll take it from there.

    Thanks! 

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