Forum Discussion

Steven424's avatar
Steven424
Explorer | Level 4
10 months ago

Dropbox referral not working - it shows as "ineligible"

Hi,

 

I was referred to Dropbox by my friend and none of us got the additional storage. It says ineligible and I've never even used Dropbox before.. This is my first time.. Can someone help me please?

 

Thank you,

Steven

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    That usually happens if you are using a similar network/device that somebody else has used. 

     

    Are you on a device which has had Dropbox on before?

    • Steven424's avatar
      Steven424
      Explorer | Level 4

      We are on the same network but at his house. Does that matter? I've never had Dropbox before.

      • Здравко's avatar
        Здравко
        Legendary | Level 20

        Steven424 wrote:

        We are on the same network but at his house. Does that matter? ...


        Hi Steven424,

        Yes, this matters, unfortunately. I was in the same situation some time ago. The only because from time to time invited persons use the same network (like in your case - at home), there was a message like yours. At the moment even that message doesn't show anymore - no any trace to that try for invitation. 🤷 That's it.

  • BethemBrown's avatar
    BethemBrown
    Helpful | Level 6

    Hello Steven424

     

    I had the exact same problem a few days ago, and posted here. Some Dropbox staff member saw it and handled the problem for me. Hannah helped me, so either wait for a staff member to notice or open up a new discussion.

     

    PS - maybe it helps that I tagged her idk 🙂

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey there, Steven424!

       

      It definitely helped that BethemBrown tagged us. I was able to locate your ticket number, and replied back.

       

      I'll see you there!

      • Steven424's avatar
        Steven424
        Explorer | Level 4

        Hi Megan!

         

        I replied back to your email. Thank you for looking into this for me.

         

        Steven

    • Steven424's avatar
      Steven424
      Explorer | Level 4

      It helped!! Megan from Dropbox reached out to me. I so appreciate your help 😊

      • Здравко's avatar
        Здравко
        Legendary | Level 20

        Congratulations Steven424  🙂

        Glad they helped to you at least (as seems others too). Either it's something changed recently or there are different criteria for different users. Anyway...

        Good luck.

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