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Steven424's avatar
Steven424
Explorer | Level 4
1 year ago

Dropbox referral not working - it shows as "ineligible"

Hi,   I was referred to Dropbox by my friend and none of us got the additional storage. It says ineligible and I've never even used Dropbox before.. This is my first time.. Can someone help me pl...
Referrals
Storage space
BethemBrown's avatar
BethemBrown
Helpful | Level 6
1 year ago

Hello Steven424

 

I had the exact same problem a few days ago, and posted here. Some Dropbox staff member saw it and handled the problem for me. Hannah helped me, so either wait for a staff member to notice or open up a new discussion.

 

PS - maybe it helps that I tagged her idk 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey there, Steven424!

     

    It definitely helped that BethemBrown tagged us. I was able to locate your ticket number, and replied back.

     

    I'll see you there!

    • Steven424's avatar
      Steven424
      Explorer | Level 4
      1 year ago

      Hi Megan!

       

      I replied back to your email. Thank you for looking into this for me.

       

      Steven

  • Steven424's avatar
    Steven424
    Explorer | Level 4
    1 year ago

    It helped!! Megan from Dropbox reached out to me. I so appreciate your help 😊

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      1 year ago

      Congratulations Steven424  🙂

      Glad they helped to you at least (as seems others too). Either it's something changed recently or there are different criteria for different users. Anyway...

      Good luck.

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