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Behzad69
1 month agoNew member | Level 2
Multiple referrals are marked as ''ineligible" - why?
Please check my referral bonus status. I am a university professor referring my students, but nearly all recent invites are being marked as "ineligible" with no bonus awarded. This is a significant change from prior experience.
4 Replies
- Hannah1 month ago
Dropbox Community Moderator
Hey Behzad69, sorry to see that you're having an issue with your referrals.
Are all the recipients using the same computer or IP address to accept the referrals? That could be a cause of the issue you're having.
Check out this article with the possible causes and fixes for this issue.
Let me know if you have any questions.
- Behzad691 month agoNew member | Level 2
Some students signed up from home using new emails and their own networks, while others used the university Wi-Fi. Regardless of the method, none were recognized as eligible.
- Jay1 month ago
Dropbox Community Moderator
Hi Behzad69, are you certain that the other users weren't connected using a VPN or something connected to the university network from home when activating the referral?
- Nancy1 month ago
Dropbox Community Moderator
Were you able to resolve this in the end, Behzad69? If not, and you still need us to look into the issue you were having with your referrals, please let us know.
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