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Behzad69's avatar
Behzad69
New member | Level 2
1 month ago

Multiple referrals are marked as ''ineligible" - why?

Please check my referral bonus status. I am a university professor referring my students, but nearly all recent invites are being marked as "ineligible" with no bonus awarded. This is a significant change from prior experience.

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey Behzad69, sorry to see that you're having an issue with your referrals.

    Are all the recipients using the same computer or IP address to accept the referrals? That could be a cause of the issue you're having.

    Check out this article with the possible causes and fixes for this issue.

    Let me know if you have any questions.

  • Behzad69's avatar
    Behzad69
    New member | Level 2
    1 month ago

    Some students signed up from home using new emails and their own networks, while others used the university Wi-Fi. Regardless of the method, none were recognized as eligible.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi Behzad69, are you certain that the other users weren't connected using a VPN or something connected to the university network from home when activating the referral?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Were you able to resolve this in the end, Behzad69? If not, and you still need us to look into the issue you were having with your referrals, please let us know.

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