Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Steven424's avatar
Steven424
Explorer | Level 4
2 years ago

Dropbox referral not working - it shows as "ineligible"

Hi,   I was referred to Dropbox by my friend and none of us got the additional storage. It says ineligible and I've never even used Dropbox before.. This is my first time.. Can someone help me pl...
Referrals
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

That usually happens if you are using a similar network/device that somebody else has used. 

 

Are you on a device which has had Dropbox on before?

Steven424's avatar
Steven424
Explorer | Level 4
2 years ago

We are on the same network but at his house. Does that matter? I've never had Dropbox before.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago
    Steven424 wrote:

    We are on the same network but at his house. Does that matter? ...

    Hi Steven424,

    Yes, this matters, unfortunately. I was in the same situation some time ago. The only because from time to time invited persons use the same network (like in your case - at home), there was a message like yours. At the moment even that message doesn't show anymore - no any trace to that try for invitation. 🤷 That's it.

    • Steven424's avatar
      Steven424
      Explorer | Level 4
      2 years ago

      Is there nothing that Dropbox can do to honour the referral? I had no idea.

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        2 years ago

        No - as far as I know. 😕 Will be glad somebody to refute me.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!