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stdjmax's avatar
stdjmax
Explorer | Level 3
3 years ago
Solved

Referral Issue

I have referred my 1 friend which he accepted on her pc and download and install the application. On my screen it shows that only invitation was send. Not that she accepted the invitation. So no bon...
Quota
Referrals
  • Jay's avatar
    Jay
    3 years ago

    Hi stdjmax, thanks for bringing this to our attention.

     

    According to the referrals page, what is the current status of their referral?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, this would mean that the user hasn't accepted the referral email, and then signed into the account in the Dropbox desktop application.

 

Are you certain that they used that email when creating the Dropbox account?

stdjmax's avatar
stdjmax
Explorer | Level 3
3 years ago

Yes I am was sure because I was there when she did this. Maybe it is a cookie problem.

I do not know what else to do. I guess this refferal is waste.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Based upon the error she hasnt accepted. Note she'd have to accept the invite with EXACTLY that address. So, if she used (or didnt and you had) some punctuation in the email or googlemail instead of gmail it wouldnt work.

    • cevenhuis's avatar
      cevenhuis
      Explorer | Level 4
      3 years ago

      I had the same problem but no way to get help. Can someone from support help me too?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey cevenhuis, sorry to see you're having trouble.

         

        Can you please check and let us know the status of the referral in your account settings?

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