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Forum Discussion

stdjmax's avatar
stdjmax
Explorer | Level 3
3 years ago
Solved

Referral Issue

I have referred my 1 friend which he accepted on her pc and download and install the application. On my screen it shows that only invitation was send. Not that she accepted the invitation. So no bon...
Quota
Referrals
  • Jay's avatar
    Jay
    3 years ago

    Hi stdjmax, thanks for bringing this to our attention.

     

    According to the referrals page, what is the current status of their referral?

     

    This will help me to assist further!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Based upon the error she hasnt accepted. Note she'd have to accept the invite with EXACTLY that address. So, if she used (or didnt and you had) some punctuation in the email or googlemail instead of gmail it wouldnt work.

cevenhuis's avatar
cevenhuis
Explorer | Level 4
3 years ago

I had the same problem but no way to get help. Can someone from support help me too?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey cevenhuis, sorry to see you're having trouble.

     

    Can you please check and let us know the status of the referral in your account settings?

    • cevenhuis's avatar
      cevenhuis
      Explorer | Level 4
      3 years ago

      Here is a screenshot of the 2 referrals. I know they have downloaded and have accounts setup. Neither me or them show got  we got the additional space.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshot, cevenhuis!

         

        Just to confirm, they've downloaded the desktop app, correct? Not the mobile app?

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