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Free Space Not Updating
Dropbox Plan Basic/ Standard Device Google Pixel 9 Pro Operating System/Browser (if using the web) Chrome Dropbox App Version (if using the app) 452.2.2 Question or Issue I've deleted all of the files in my Dropbox with the exception of one small word document. MySpace still says that I've used up 3.1/ 3.8 GB but elsewhere in my storage says that I'm only using 0.1% storage. I've uninstalled the app and reinstalled it, and logged out and logged back in, and ensured that I don't have any language shared folders that are taking up space. The error message I keep receiving says that I need more space but I have virtually nothing worth of files at this moment. I can't even navigate to a page to start a customer support or help ticket or figure out how to actually contact Dropbox support. The help pages just keeps recirculating back to each other and not showing me any new information or a way to navigate to more concentrated help.
Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically "C:\Users\username\AppData\Local\Dropbox\logs" is constantly growing and growing.. occupying my entire hard disk! please help.. Not sure if they're at all related, but the following points have recently changed in this computer: 1. I bought a new SSD for backup purposes, which I have set to backup by Dropbox It's 2TB, 900GB of which are occupied, it's connected over USB and it doesn't seem to actually backup.. 2. I removed Avast and installed Bitdefender instead. I was running Malwarebytes and Spybot in parallel, though these have now been removed. I have noticed that the Tray Assistant almost maxes out my CPU use, as well.. Any ideas of how to troubleshoot/resolve this? Many thanks!
Can we have a Dropbox Family plan? We're not interested in a Dropbox team.
I would like to see Dropbox offer a "family" or "home" level for one price. This would be same options as "professional" with say 5TB storage but sharable between house hold family members. Say husband/wife etc. Not interested in 3 users at $15/user/month. That is just out of scope for individual families. Something more basic to securely share information.
I didn't get the 100GB promo space through Acer Jumpstart.
Dropbox Plan (Standard) Device (Acer Predator) Operating System/Browser (if using the web) (Windows 11) So, I claimed Dropbox Storage through Acer Jumpstart Dropbox Promotion 100GB in my account but it only showing me 2GB storage only. Why ?My (free) Dropbox account appears to have lost its extra referral space.
Dropbox Plan Standard Device Desktop/iphone Operating System/Browser (if using the web) Windows 11 Question or Issue I was a very early adopter and recommended Dropbox to many others, earning the maximum (I believe) storage space through my efforts. I have a number of not-for-profit files on the system, which are now under threat because Dropbox is now saying I only have a 2GB allowance. This came about after I uploaded some files on a temporary basis and hit my maximum storage space. This was quickly addressed, but I seem to have lost the space that I previously enjoyed, having earned it via referrals. I need to know whether or not it is recoverable, as I will have to make other arrangements for my not-for-profit activities if it isn't recoverable.
Storage Usage Quota Enforced by Dropbox for Desktop
We would like a (business-focused?) option where we can set a maximum percentage of free disk storage that the Dropbox app is able to use on-disk —ideally to be set within the Dropbox Admin Console and apply to all accounts, though with exceptions available, similar to how the "Storage limit per member" & associated "Exceptions" settings work today— plus a "hard stop" limit, e.g. pause syncing if free storage is <10 percent of total disk space. The general idea here would be if a system has 1TB of storage and 200GB already used for system/apps/email/whatever, Dropbox should not be able to use more than 80 percent of the currently-remaining free space. So in this example, assuming no change to non-Dropbox storage usage, if Dropbox's locally-synced storage usage exceeds ~640GB of downloaded files an actionable alert gets presented to the end user… and if they exceed the disk usage quota syncing gets paused until they free up storage, ideally by setting Dropbox files to online-only. This usage limit would need to scale dynamically, so that when Dropbox is using 200 GB (leading to 400GB total disk usage) and other processes on the system claim another 250 GB of storage (650GB total usage), Dropbox is now only allowed to claim another 280GB of the remaining 350 GB storage from that point in time. If other processes keep claiming free disk space the Dropbox app's limit should dynamically adjust until the hard-stop limit. This would help prevent situations we see now where somebody sets an entire project folder to offline mode (accidentally or without realizing just how much storage the folder will use) the Dropbox app will happily download files until the disk is completely full …which then causes all kinds of unfortunate knock-on effects and can be tough to reverse. With the addition of the Sync & Storage dashboard to make it easier for folks to see what is using up their space and quickly free up storage via Smart Sync Online-only mode, leveraging that to get people to offload Dropbox files —especially via a progressive series of alerts when their Dropbox folder is approaching/at the disk usage quota— would help prevent these disk-full situations caused by Dropbox. Thanks!Remove notification about running out of space
I’ve been using dropbox for 10+ years and i’ve always kept it at the limit of storage, so I already know I’m at the limit, I don’t want to read it everytime I turn on my computer or everytime I use dropbox on my phone. Can u add a check to “dont show this message again”?
