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Syncing errors and selective sync conflicts makes my device unusable for my work.
My Dropbox stopped syncing on June 20 and I contacted you on June 23 for help. June 30 is the last time I've heard from anyone on your team—NO attempt has been made to help me troubleshoot, and my laptop is completely unusable without the ability to sync files with my desktop and my colleagues. I am desperate and don't know how else to get help, so I'm trying here. I tried to troubleshoot on my own by opting out of File Provider, and then it made a second copy of my Dropbox folder in a new location on my Macbook, and filled up my hard drive. Now I can't sync anything, and I have "selective sync conflicts" all over the place. Hard drive is full. Laptop is unusable for my work. For me this is an emergency. Ticket #25240588: Dropbox Plus Support
My Dropbox account went over-quota, while syncing, and my folders are now empty.
Hi, I transferred multiple folders and files to my basic account, and everything appeared to sync correctly. However, once my storage limit was reached, I stopped seeing the files — the folders looked empty on my computer. Although I deleted a significant number of files to free up space, the folders still appear empty. Even when I select "Make available offline" and see the green checkmark, the contents don't show up locally. I'm not sure if the files are stuck in the cloud or if there's a sync issue preventing them from appearing on my computer. Can someone please advise? Thanks, Natali
How to delete my Dropbox Backup files
Hello, I saw that my file box is almost full - Personal Dropbox spaceUsing 22.4 GB of 22.75 GB Regular files (107.9 MB) Backup (21.8 GB) Replay (0 bytes) Shared files (443.9 MB) Unused space (388 MB) I am suprised that I have Backup 21,8gb I do not see anywhere what files are those and how to delete them, because I do not use any backups on dropbox. Can anyone please tell how to delete them, because I do not know even where they are stores and there are no folders with name Backup.
My Dropbox account is showing 3x more data than I have on my disc and shared folders.
Hi, recently my Dropbox has warned me about going above quota (I use basic and should have a total of 4.8 GB available). The problem is - it is showing that I've gone to more than 12 GB when in fact I'm using less than 4.6. Here are some screenshots showing what I've been able to determine so far: - Here's the warning message: - Dropbox on my hard drive (I have no files which are exclusively in cloud so this should equal my personal data stored on Dropbox): Sizes of the shared folders I'm a member of: From what I see, worst case I should be slightly over quota, but certainly not at 12 GB mark. Any ideas?? ThxAccessing shared folders counts against my Dropbox quota?
I'm trying to understand this. I'm helping a friend with a project and she shared a few folders with me. Other than the files she shared with me, I had hardly anything else in my Dropbox. I deleted everything else except for her shared files. It seems like her files also count against my 2GB limit. Is this correct? What happens when her folders are larger than 2GB - will I still be able to access them with my free account? I don't want to have to have a paid account when my files are no longer in Dropbox. Can anyone help me with this? Or at least tell me what happens if her files grow larger than 2GB - for me? I shouldn't have to pay to access files that she has already paid to save to her account, I wouldn't think. Thanks for any help - appreciate it.I deleted my Dropbox folder and all files on my iMac are wiped
Hey everyone, I'm having quite the conundrum. For a few months, my iMac has been having space issues lately. So I've been uploading large video files, syncing, etc, to my dropbox, I pay for the large space TB one. THEN I deleted them, hoping it clears my space up on my iMAC. Somehow, a day or weeks later the storage that was temporarily cleared APPEARS right back, though not necessarily apparent to me in the same folders. But the space is TAKEN back again. I stopped autosyncing to dropbox in february due to space functionalisty issues, imac notified dropbox I was low on space and that it was best to conserve energy/storage. EVEN though I'd been deleting the files that I l uploaded to DROPBOX after they'd finished uploading... Anyways, YESTERDAY my iMac had 1GB remaining of space, crazy YES, I know. I decided to stop editing on my iMovie, which was barely working and delete the DROPBOX folder and the extra video files by placing them in the trash. I ONLY place those two things in there and press DELETE/EMPTY TRASH. It loads, showing how many files are being loaded and time remaining, then it shows TWO dropbox segments deleting. The number goes from 1,000-5,000-then over 200,000 files, that I DIDN'T even know my computer had on it... It won't let me click off to stop the deletion... then my DESKTOP gets deleted, I can't even screenshot because the desktop doesn't exist ANYMORE to save a screenshot on it. Then my download finder folder is deleted and has a ? mark in it's place. I couldn't even download files from my emails, because downloads did NOT EXIST anymore. Why would APPLE allow DOWNLOADS and desktop to just be DELETED?? I called apple and email dropbox for help. I restore some of the files partially with an iMac backup in my DROPBOX. Suddenly downloads finder folder is back on my iMAC but ONLY allowed with dropbox permission now. Also all my iMovie videos are gone and show empty blank blue and grey icons or screens, I can open them, but NOTHING is in there. I've tried to restore my photobooth library, it's in the dropbox cloud, and it wont let me click on the icons to even add them to be reconnected as a library. I talked to Apple Support AGAIN today, nearly an hour, and they said that it's a dropbox developer issues at this point. ALLEGEDLY. Has anyone every experienced this? I'm sad and need my files back, of family, my YT videos and more are all gone. Any advice? I need it. Thanks.
Sharing large folder with new user, they can't join it without upgrading their account
I have a family subscription which allows me to use 2TB of storage. I want to share one of my folders with a new user who is not part of my Dropbox Family. The folder is over the 2GB basic limit. The user seemingly cannot join the folder without upgrading their subscription to get more storage. Is there a way to make the folder online only, so that the user isn't using their own storage allocation?
