Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Can we have a Dropbox Family plan? We're not interested in a Dropbox team.
I would like to see Dropbox offer a "family" or "home" level for one price. This would be same options as "professional" with say 5TB storage but sharable between house hold family members. Say husband/wife etc. Not interested in 3 users at $15/user/month. That is just out of scope for individual families. Something more basic to securely share information.
Free Space Not Updating
This information is not required, but it makes it easier for our Community members and support team to help you. Dropbox Plan Basic/ Standard Device Google Pixel 9 Pro Operating System/Browser (if using the web) Chrome Dropbox App Version (if using the app) 452.2.2 Question or Issue I've deleted all of the files in my Dropbox with the exception of one small word document. MySpace still says that I've used up 3.1/ 3.8 GB but elsewhere in my storage says that I'm only using 0.1% storage. I've uninstalled the app and reinstalled it, and logged out and logged back in, and ensured that I don't have any language shared folders that are taking up space. The error message I keep receiving says that I need more space but I have virtually nothing worth of files at this moment. I can't even navigate to a page to start a customer support or help ticket or figure out how to actually contact Dropbox support. The help pages just keeps recirculating back to each other and not showing me any new information or a way to navigate to more concentrated help.
I didn't get the 100GB promo space through Acer Jumpstart.
Dropbox Plan (Standard) Device (Acer Predator) Operating System/Browser (if using the web) (Windows 11) So, I claimed Dropbox Storage through Acer Jumpstart Dropbox Promotion 100GB in my account but it only showing me 2GB storage only. Why ?My (free) Dropbox account appears to have lost its extra referral space.
Dropbox Plan Standard Device Desktop/iphone Operating System/Browser (if using the web) Windows 11 Question or Issue I was a very early adopter and recommended Dropbox to many others, earning the maximum (I believe) storage space through my efforts. I have a number of not-for-profit files on the system, which are now under threat because Dropbox is now saying I only have a 2GB allowance. This came about after I uploaded some files on a temporary basis and hit my maximum storage space. This was quickly addressed, but I seem to have lost the space that I previously enjoyed, having earned it via referrals. I need to know whether or not it is recoverable, as I will have to make other arrangements for my not-for-profit activities if it isn't recoverable.
Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically "C:\Users\username\AppData\Local\Dropbox\logs" is constantly growing and growing.. occupying my entire hard disk! please help.. Not sure if they're at all related, but the following points have recently changed in this computer: 1. I bought a new SSD for backup purposes, which I have set to backup by Dropbox It's 2TB, 900GB of which are occupied, it's connected over USB and it doesn't seem to actually backup.. 2. I removed Avast and installed Bitdefender instead. I was running Malwarebytes and Spybot in parallel, though these have now been removed. I have noticed that the Tray Assistant almost maxes out my CPU use, as well.. Any ideas of how to troubleshoot/resolve this? Many thanks!
My Basic account shows 2.6 TB “shared files” but I cannot see or leave any shared folder
Hi, My personal Dropbox account ([removed]) shows 2.64 TB used out of 2.5 GB. The storage page says that the space is used by “Shared files (2.6 TB)” but I cannot see any shared folders in my account. I am not part of any team and I cannot find any shared folders under the /sharing or /share pages, or anywhere else in the interface. My own files are only around 190 kB. I also cannot change owner settings or leave any shared folder because nothing is visible. It seems like my account is linked to an old or hidden “legacy shared space” which is not visible in the current interface and cannot be removed by myself. Could a Dropbox Staff member please disconnect this hidden or legacy shared space from my account? This is the only way to restore the correct storage usage. Thank you very much. [personal information removed per the Community's Guidelines]
My referral was marked as ineligible, even though we used a brand new computer.
Hi, I just set up my Dad's brand new computer we bought from Lenovo and I referred him to Dropbox. Followed all the steps and it says he is ineligible. This is a new computer (not refurbished etc) that has not have dropbox installed before and he has never had a dropbox account before. What went wrong?
My storage usage is over the Basic limit and I can't access my files to delete them.
Help, I didn't want to sync all my files to dropbox and now I'm over my limit and can't access any files so I can go below this limit. Syncing has been stopped but what happens to my files on my computer if I cancel my dropbox account - will they get deleted ? I've since changed computers and transferred files / folders to the new desktop. Does dropbox have a link to my computer?
