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Total storage used doesn't match size in All Files
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm using 2.2 GB. I initially deleted a huge file of photos, and the total storage number went way down, but now as I try to get it down more, it's like the 2.2 GB won't budge. I've spent hours and hours trying to reduce what I don't need, and I just need to get over the finish line!! It's just so frustrating. Why don't those two numbers match? I just spent over an hour troubleshooting with the Chatbot, with no clear answer...Please help! (Also, why can't I email someone, when it says that's included with my plan?? Infuriating.)
Dropbox says I have 7.9GB of backup files, but I donât know how to find them and delete them.
Dropbox plan free Device iPad, iPhone, MacBook Pro Question or Issue The free plan gives me 2gb of storage. Dropbox says I am using almost 8gb, and that almost all of it is in backups. Iâm not aware of using any backup features. And I canât find the backup files. How can I delete all the backup files so I can use my account again?
Space unavailable when trying to access a shared folder. Is my quota not enough?
Dropbox Plan Basic 2gb I have a brand new Dropbox account with nothing saved in it so completely empty. My employer at work is trying to share with me her work Dropbox account which still has space available. However when I click the link it flashes up that I don't have enough space to access the files. Surly I don't need to be on a business account as well to be able to get to them?
Dropbox says I'm over limit, but I don't see how or why. Is my computer at risk?
So, I WAS using Dropbox Premium a while ago when I got my new computer, it uploaded files automatically and didn't really do anything else significant. It worked. Eventually, I stopped paying for it since I didn't need it. However, it is NOW saying that my account is FAR over the limit (like 7x I think? It says I have 356GB in there). HOWEVER, when I click the option to check my folder, or free up space, looking inside there is nothing save for a single mp4 file I needed to share for a college project. It is saying that it will clear/delete whatever is bringing it over the limit, but I'm worried with the current Window's scare involving your files getting perma deleted it will just erase my hard drive. What is going on, do I need to be worried?My account is full and the desktop app is stuck syncing, so I can't delete any more files
I decided to send a large number of photos and videos to Dropbox to back them up. Doing so caused me to exceed the 2 GB limit on my basic plan. Since then, I have been trying to delete enough photos and videos to stay under the 2 GB so as not to have to pay a subscription price for an advanced plan. However, when I hover on the Dropbox icon on the top menu bar of my MacMini M4 computer, it says "Dropbox 241.4.4795" and next line "Uploading 1,343 files..." It has been stuck on that number for weeks now and I have tried to use ChatGPT to get it syncing again but to no avail. I have tried the following: Pause and Resume, View Sync Issues (it says that I don't have any sync issues), I have given Dropbox Full Disk Access, re-indexing safely by quitting Dropbox - restarting the Mac and opening Dropbox, and made sure that Photos and Preview were off. ChatGPT then suggests renaming the local Dropbox folder then opening Dropbox in which case it will create a fresh folder and reconcile deletes from the cloud correctly. I didn't do this last step since I decided to contact you. If I can't get this fixed, I'm in a forever do-loop of exceeding the basic limit and constantly receiving notices that I am above the limit. Any help that you can give me would be greatly appreciated.
A shared folder member is getting a "You are out of memory" error
My shared account, one of musicans that I share a folder with is using windows, and he keeps having issues. The error message he was receiving is âYou are out of memoryâ, I have asked him to delete. his old free DropBox account, which he said he did. I know itâs not my account, because I have 2 TB, and not even close to using a 10th of it. He told me the message he gets from DB is he needs to establish an account using a email address?? I have invited him, with edit and view rights, and even sent a link. He thinks because he briefly paid for an account 30 years ago, the his windows laptop is hard coded. How can he strip any reference to his old DropBox off his windows laptop, and what if he tried a new password. Another weird thing is, when I look at his name it has a red disabled next to his name
ASUS 500âŻGB Dropbox Promotion Not Applied
Payment Method: Didn't made any payment How did you upgrade? : Downloaded from Drop Box official website I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500âŻGB Dropbox promotion. I installed Dropbox and signed in, but my account still shows only 2âŻGB Basic. Can support please verify my eligibility and apply the promotion? Dropbox account email: [removed] Screenshot: [attach screenshot showing 2âŻGB plan] [screenshot removed] I followed the instructions from the ASUS promotion page, but the bonus storage has not been applied. Could you please verify my eligibility and manually apply the 500âŻGB promotional space? Thank you for your assistance. Best regards, Arijit [personal information removed per the Community's Guidelines]
