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Forum Discussion
A shared folder member is getting a "You are out of memory" error
My shared account, one of musicans that I share a folder with is using windows, and he keeps having issues. The error message he was receiving is “You are out of memory”, I have asked him to delete. his old free DropBox account, which he said he did. I know it’s not my account, because I have 2 TB, and not even close to using a 10th of it. He told me the message he gets from DB is he needs to establish an account using a email address?? I have invited him, with edit and view rights, and even sent a link. He thinks because he briefly paid for an account 30 years ago, the his windows laptop is hard coded. How can he strip any reference to his old DropBox off his windows laptop, and what if he tried a new password. Another weird thing is, when I look at his name it has a red disabled next to his name
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- Dell_Dropbox
Community Manager
Dgmtexas welcome back to the community
It sounds like your collaborator is either not fully joined to the shared folder yet (or is signed into a different Dropbox account), and the “out of memory” message would be coming from their Windows device, not from your 2 TB storage.
To edit and sync a shared folder, they must have a Dropbox account and accept the invite using the same email address you invited. Here are some helpful links to get you started.
Creating an account to join a shared folder
- Rich
Super User II
To edit and sync a shared folder, they must have a Dropbox account and accept the invite using the same email address you invited.
They also need to have enough space in their account to hold the shared folder. If the folder is larger than the amount of available space in THEIR account (not yours), then they won't be able to accept the share.
