We’re Still Here to Help (Even Over the Holidays!) - find out more here.
My files are online-only but they're still available on my computer
Hello, I use professional database with my account. I connected the Pro folder so I could share files from my computer. I changed the storage mode from "available offline" to "online only," but the files are still on my computer. I thought the synchronization would update and delete them. Could you help me? thanks
Dropbox keeps on trying to upload 'dbx.external.drive' on MacOS 15.6
Hi. I've tried to clear out all of my backups from Dropbox. I was previously backing up two external drives, but I don't want to do that anymore. So I've deleted the drives from the Backup Manager page, no problem. But when I hit 'Sync' on my Dropbox app, it's creating a file under .dropbox/logs/1 that fills with small files until my entire hard drive is full. I went in and deleted all of these files once (144GB!), which didn't seem to affect functionality of anything, then it immediately went to fill it back up again. The only file it says "Syncing" in the app is dbx.external.drive. I'm on a Dropbox Professional Plan, using a Mac Studio running 15.6 Sequoia. Using version 236.4.5918.
Help with selective sync and freeing up space on my Mac
I am on the free dropbox plan, using a Mac with the dropbox app. My hard drive is full and I have deleted almost everything but seeing that my dropbox folders are being copied to my hard drive in addition to being on the web. Selective sync should allow me to not have the folders downloaded on my hard drive but none of the instructions allow me to do it. I'd appreciate any help.
"Access Denied" error when accessing shared folder due to lack of Dropbox space
Hello, I’m a new Dropbox user. I’m trying to use Dropbox for my company, and I was invited to a shared folder that’s already part of a paid plan. However, when I try to open it, I get an “Access Denied” message saying that my storage is full and that I need to upgrade to 2TB. As far as I know, I should be able to access the shared folder without having to pay for extra storage myself. What should I do? I only need to view and download the files in the shared folder, not edit or upload anything.
Sharing files and demands for subscription
I have a paid subscription, and store documents which I share with a group of other individuals and also groups of family members. I have shared relevant folders with them. They are now getting demands to pay for a dropbox account (presumably as the total storage they can view goes above the 'free' allocation). How can I share folders with them without them having to pay for viewing 'my' files? I don't want to have to share links at the individual document level. Otherwise it makes dropbox useless for me to use collaboratively. One (family) user I have shared with has messages saying his dropbox files will be deleted unless he pays for a full subscription. He already does pay for a subscription, which somehow seems to be separate. I am concerned that my files will be deleted. Any help would be appreciated. Thanks
