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WIRL's avatar
WIRL
New member | Level 2
4 hours ago

I am unable to update my email address because the link from Dropbox does not arrive.

Hi...I am trying to update my account email..I am successful until the verification email to my new email address does not come through to my new email inbox or junk to complete verification....it al...
Account Settings
emails
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 hours ago

Hi there, WIRL, sorry to hear you're having issues with changing your email address of your Dropbox account.

As a first step, have you verified your current email address before changing the email?

Could there be another Dropbox account already associated with your new email address?

Lastly, can you try clearing your browser's cache and/or trying another browser (preferably with no extensions or plugins running) and let me know if you're still not getting the email to update your email address?

Let me know more, and we'll take it from there! 

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