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Can't cancel my Dropbox Backup trial from Seagate
Dropbox Plan Seagate Dropbox Backup + Dropbox Basic Payment Method Linked my Card as a payment method How did you upgrade? Via DropBox website Question or Issue My Seagate comes with a 6 month free trial for Dropbox Backup plan, upon subscribing for this free trial.. I received an email saying: But I cannot find a way to remove this free trial, I no longer need to use it as I found out that I need to upgrade my Dropbox plan first in order to use it. I have no use of it since 2GB Basic Dropbox plan is not enough for me to backup my 2TB Seagate. I now want to cancel the subscription trial and delete my account. I am pretty good with technology, so I know how to cancel it but there is no option to do it in dropbox in my account. Nor am I able to delete my credit card details from the account. I have attached screenshots of the email received and my "plans" page. No option to remove this at all! Kindly assist me to: Cancel this trial. Remove my credit card from your billing system.
Lost access to subscription and files after account deletion
Sure! Here’s a message you can post in the Dropbox community: Subject: Urgent: Lost Access to Subscription & Files After Account Deletion Hi everyone, I really need help. I had a Dropbox account on my PC with one email, but I also had another account with a different email where I purchased my subscription. Unfortunately, the account on my PC was deleted, and now I can’t access my files or my subscription. Right now, my PC is logged into the deleted account, and I can’t access my actual paid subscription. I don’t know how to restore access, merge everything, or move the subscription back to where it belongs. I’ve tried everything, but I’m getting no real help, and I’m panicking because I had a lot of important work saved. Is there any way to recover my access, transfer the subscription, and get everything back in order? I feel like I made a mistake, but I really need to fix this. Any help would be greatly appreciated! Thanks in advance!How do I downgrade my Dropbox Essentials plan to the Dropbox Plus plan?
My 3TB plan has expired, and all I really need is 1TB - even less. It looks like 2TB is the lowest option after the free basic offering. How do I downgrade to a lower subscription option, as their is no 'change plan' option available, only renew, or 'cancel plan'? Many thanks.
How can I update the payment info on my Dropbox account?
A few weeks ago, my credit card was hacked and cancelled. How do I update my Dropbox account to reflect the new card? I have a desktop computer running Windows 11, a laptop running Windows 10, and a Samsung S21 Galaxy smart phone, and my wife has a Windows 11 laptop. I believe we have a Family Plan but not sure.
I don't see an option under "Manage account" to cancel my Dropbox trial.
I was signed into DropBox after an AI course. They post the Certificate in DropBox. I want to cancel this trial and this DropBox Account. I followed the steps in here , but I cannot find the "Cancel" button in my "Manage Acct". Can anyone please assist me to contact DropBox to cancel my Trial and Account ? Thank-you in advanced.
