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Account Settings
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Manage share controls
Question I just purchased a plus account and would like to connect to Roksbox to view movies in Roku. I'm not seeing all of the share control settings that the instructions states, do I need to upgrade my subscription to have more options? Device Dell Laptop Operating System/Browser (if using the web) (Windows 11 Dropbox App Version (if using the app) N/A Syncing Status ("Up to date19Views0likes1Comment
My Dropbox account is deleted
Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting password did not work. (No e-mail was arrived from dropbox.) Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted. I want to restore my data and original account. Thank you.Solved14KViews0likes24Comments
Dropbox unlinked my accounts suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls it Dropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂Solved11KViews5likes27Comments
Issue with connecting an additional machine to my account
Somethings not right. I have a free plan which allows me to sync on 3 computers however when I attempt to add a second machine I get a message I have to sign out of one of them. See attched. At this juncture I am only connected to 1 computer and want to add a second. Why would I at this point have to sign out of one of them. I don't understand. In effect it's telling me I can only be signed into 2 machines, NOT 3. I never used to have this issue before, what changed. Bruce20Views0likes1Comment
"This billing country change isn't supported" error when changing my billing information
I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.Solved16KViews1like27Comments
Phone number has changed/new phone. How to access my old Dropbox account?
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP! *Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#Solved46KViews3likes14CommentsI really need a yearly billing cycle, not monthly. How do I do this?
Hi, I'd like to change my billing cycle from monthly to yearly. I don't want to pay $13 a month, I'd like to pay whatever the yearly fee is please. I'm on Dropbox Plus. I really need a yearly billing cycle, not monthly. How do I do this? Thanks,Solved8.2KViews0likes12Comments"Invalid Email Or Password" when the team is trying to log into Dropbox on all platforms.
My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbox account online. I manage the account and have not changed the password, so why do we all get the "Invalid Email or password" message? - And yes - I have cleared history.Solved32KViews2likes16Comments
My Selective Sync settings don't show all my folders on my Mac.
Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.Solved35KViews2likes57Comments
Please add zero knowledge encryption on Dropbox.
I find that many Cloud services offer encryption during transfer to the service and encryption at the destination. Dropbox does this too. Unfortunately, the keys used at the destination are available to Dropbox. What would make Dropbox unique is if it would offer Zero Knowledge encryption at the client. That way all files are encrypted at the client with the customer retaining the keys. Why is this important? There can be bugs during transfer even if encryption is used (remember the famous OOPS with caches on internet servers offering up unencrypted data?). Also, the government can force Dropbox to deliver user data (or it may be compromised by hackers). Dropbox with Zero Knowledge Encryption would be a market leading solution that would drive a great preference over OneDrive, Google Drive and others. It would be the only way I would be comfortable putting my files on the cloud.Solved2.9MViews187likes33Comments
