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I need help accessing my Dropbox account. No access to email, so I can't receive the security code.
Subject: Urgent Account Recovery Request – Lost Gmail Access Hello Dropbox Support, My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lost access to this Gmail account and cannot receive verification codes. I attempted the recovery form multiple times, but it now says I have tried too many times and instructs me to contact support. I have always used the free Dropbox plan. To help verify ownership, here are details I can provide: - Devices I used with Dropbox: [list PC names, phone models] - Shared folders/files I remember: [list names] - Contacts I shared with: [list emails if possible] - Any old Dropbox emails/screenshots I still have - Approximate date I created the account: [month/year] I kindly request that you manually verify my account and update the linked email to a new one I control, so I can regain access to my files. Thank you for your assistance, Freddy
Can't access account under deleted email
Hi, I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset, or sign-in code.. something of the sort. The point is, whatever it sends to the email, it is deleted and I cannot retrieve what is necessary to sign-in. This account might be the last place on earth to house invaluable pieces of my teenage years that I would like to retrieve. Is it at all possible to regain access given my situation? Thanks for reading, Trent C
How can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says anything about syncing (admittedly I am a mac user and still a bit clumsy on windows) and all I can seem to do is delete files but then they are deleted everywhere. I want to completely remove all files from my personal account from only this one computer but keep them intact online and on my personal macbook. I don't understand why this is so unclear but I can't figure it out! Device HP Operating System/Browser (if using the web) Windows
Storage Usage Quota Enforced by Dropbox for Desktop
We would like a (business-focused?) option where we can set a maximum percentage of free disk storage that the Dropbox app is able to use on-disk —ideally to be set within the Dropbox Admin Console and apply to all accounts, though with exceptions available, similar to how the "Storage limit per member" & associated "Exceptions" settings work today— plus a "hard stop" limit, e.g. pause syncing if free storage is <10 percent of total disk space. The general idea here would be if a system has 1TB of storage and 200GB already used for system/apps/email/whatever, Dropbox should not be able to use more than 80 percent of the currently-remaining free space. So in this example, assuming no change to non-Dropbox storage usage, if Dropbox's locally-synced storage usage exceeds ~640GB of downloaded files an actionable alert gets presented to the end user… and if they exceed the disk usage quota syncing gets paused until they free up storage, ideally by setting Dropbox files to online-only. This usage limit would need to scale dynamically, so that when Dropbox is using 200 GB (leading to 400GB total disk usage) and other processes on the system claim another 250 GB of storage (650GB total usage), Dropbox is now only allowed to claim another 280GB of the remaining 350 GB storage from that point in time. If other processes keep claiming free disk space the Dropbox app's limit should dynamically adjust until the hard-stop limit. This would help prevent situations we see now where somebody sets an entire project folder to offline mode (accidentally or without realizing just how much storage the folder will use) the Dropbox app will happily download files until the disk is completely full …which then causes all kinds of unfortunate knock-on effects and can be tough to reverse. With the addition of the Sync & Storage dashboard to make it easier for folks to see what is using up their space and quickly free up storage via Smart Sync Online-only mode, leveraging that to get people to offload Dropbox files —especially via a progressive series of alerts when their Dropbox folder is approaching/at the disk usage quota— would help prevent these disk-full situations caused by Dropbox. Thanks!
Not receiving the 6-digit security code so I can't access my account.
I'm trying to log in to my computer, but I never receive the confirmation code, even after waiting several minutes. It's not in my spam or junk mail folder, and I've added no-reply@dropbox.com to my contacts, but I'm still not receiving the code. Could you please help me recover my account? I'm very worried.
Why am I not receiving a verification code to my email anymore when trying to log in?
Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't see it an an option. How to i add using email as login authentication option? Why does dropbox send send to the Dropbox app to. Authenticate log in? I don't remember changing it to that. Did this change at some point or did I change the setting without realizing it. Thanks!
Turn Auto Play off for audio Files
Please add a way to stop audio files from playing instantly, as soon as you open them. On the Dropbox app, using an iPhone, the minute you open the file it starts playing. If you have previously played that audio file and paused it half way through, you can't stop it from playing in time to take it back to the start. We use Dropbox for our choir and keep our backing tracks and sheet music together. During a performance we need to make sure all the files have been returned to the start and we can't have them ready to go to press play.
