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Dropbox only opens the Dropbox folder in finder - not the app.
Any help would be appreciated - thank you! (I can't seem to find anything that can help...) Application Affected Dropbox Device Apple MacBook Pro M1 Max, 64Gb of RAM, 2Tb SDD Operating System/Browser (if using the web) MacOS Tahoe 26.2 Dropbox App Version (if using the app) 240.4.8493 (I got this from the "Get Info" in the finder) Question or Issue 1) Whenever I double-click the dropbox app, it opens the dropbox FOLDER in the finder. How do I open the app? 2) The menu bar icon, which previously would show sync status, sync issues, and provides access to preferences, is not shown. I have a 36" screen, and it isn't a case of "hidden" menu items. 3) I know that the app is (mostly?) running. Control-Clicking on a file shows the dropbox commands within the context menu. (See image below.) I also know its running because the various apps are shown in "Activity Monitor" (image below.) Steps I've done to try to solve the problem: Uninstall Dropbox Reinstall Dropbox Restart the computer. I don't feel comfortable doing the "Advanced Install", as it appears that doing so means losing all of my "selective sync" settings, which I've been setting up for years. (And since I can't get into the app's "prefs", I can't super easily see what is selectively synced or not. I'm at the point where I'm ready to toss the program out and move everything to Google, but I REALLY LOVE the program, and am hoping that I'm simply missing something simple, and there there is a quick fix. Thanks - Randall
Dropbox keeps syncing my files as online-only despite my app preferences (on macOS Tahoe 26.3).
Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any ignore rules or any other special circumstances, and the computer has ample storage space. Finally, I am on the Dropbox Plus plan, and I'm using around 10G of the 2T available. Any help would be very much appreciated! Thank you, Josh
macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at ~/Library/CloudStorage/Dropbox; instead the installer tries to create a new Dropbox folder. I have been successfully using Dropbox with the macOS File Provider configuration (CloudStorage location) for several months. My Dropbox folder has consistently been located at: /Users/xyz/Library/CloudStorage/Dropbox I did not reinstall the Dropbox application and I did not intentionally sign out or attempt to relink my account. The issue appears to have started after a routine computer restart, at which point the Dropbox desktop client seemed to lose its login state. When I start the app now, the first thing I see is a “Welcome to Dropbox” message and the menu bar icon indicates that the application is “Waiting to be linked to a Dropbox account.” My existing Dropbox folder remains intact. The folder at /Users/xyz/Library/CloudStorage/Dropbox still contains all my files. The .dropbox marker file is present in that folder. All files are also visible and intact on dropbox.com. When I attempt to sign in through the desktop app, the following occurs. The app asks me to sign in with Dropbox. After signing in, the setup process shows the message “There’s already a folder named Dropbox.” If I select “Choose Another Location” and point to the existing folder, the dialog says “A folder named ‘Dropbox’ will be created inside the folder you select.” This suggests the installer is trying to create a new Dropbox folder rather than adopt the existing File Provider folder. Because of that message I have not proceeded, since it appears it would create a nested structure such as: /Users/xyz/Library/CloudStorage/Dropbox/Dropbox Currently the Dropbox icon appears in the menu bar but is greyed out and the client shows the state “Waiting to be linked to a Dropbox account.” To summarize: I was already using the CloudStorage/File Provider location successfully for months. I did not reinstall Dropbox. I did not intentionally unlink the account. The existing Dropbox folder and files are still present and intact. The client appears unable to relink to the existing File Provider folder and instead tries to create a new one. During the setup flow the client also displayed the message that the desktop app cannot sync over 500,000 files. I am not sure if this is related. However, only about 150–200k files are synced locally on my iMac. I also discovered the identical situation on my Windows PC starting at about the same time, which suggests this may be related to my Dropbox account rather than the individual devices or operating systems. Could someone advise how to safely relink the Dropbox client to the existing File Provider folder at: /Users/xyz/Library/CloudStorage/Dropbox without creating a second Dropbox folder? I rely heavily on Dropbox for daily work, so I would greatly appreciate guidance. Thank you.
Can I merge a paid and free Dropbox account?
I use Dropbox for my work. I hope you can help me join my two Dropbox accounts. By mistake, a long time ago, I created 2 Dropbox accounts. On the 2nd of February, I paid $184 for an international Dropbox I have another Dropbox account which is linked to another email, and I am getting reminders that I need to pay or some of my files will be deleted. Can I merge the 2 accounts so I pay only one fee?
