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I want to cancel my Dropbox Standard trial and recover my old files
Dropbox Plan Business Standard Payment Method No payment information provided. Already known due to ongoing payments via Visa. How did you upgrade? Mobile app store on Android phone Question or Issue Subject: Cancel Dropbox Standard trial & recover old files Question: Hello, I canceled my Dropbox Standard trial to Basic two weeks before the end of the trial period. Happening: However, I never received an email confirmation. Two days before the end of the trial, I received an email asking me to provide my billing information. However, I canceled the trial. How can I be sure my trial has been canceled without being billed for it after the trial period? Furthermore, all my old photos uploaded from approximately 2010 to 2020 have disappeared, even though I have a paid account on an old Dropbox account. How do I get these photos back? I only use three devices and currently use less than 1 GB of data. I now have a dropbox Basic account. Expect to happen: 1. Email confirmation that my Dropbox Business Standard trial has ended before November 22, 2025. 2. I would prefer to have my photos back, as I have been paying subscription fees for them for years. If you cannot restore these photos, I am hereby filing a complaint and claiming damages. I look forward to a written response and a solution from the Dropbox team as soon as possible.
Will I still be able to access my Dropbox while abroad? I'll be changing sim cards
I will be traveling abroad on vacation. I will have to switch out my sim card in order to get data at my destination abroad. If I switch out the sim card, will I still be able to access my dropbox while abroad? I have an iPhone XR if it matters.
I lost access to my email and Dropbox do not support me to get my files back
I have opened many tickets in months to solve my problem and you never finish to help me. My lost email: [removed per the Community's Guidelines] My current email that I use to open tickets (please verify the historical sequence of tickets that I opened in this channel and using the support center in my current account): [removed per the Community's Guidelines] My problem is not solved yet!! I have been trying to get my files back from my lost account using different support tickets with you, but you always close my tickets without solving my problem. My case is very particular and strange, and you should give me proper attention e exeptions to solve it. I need my files back!!
