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I'm trying to install the Dropbox app on my computer, but it randomly stops.
My hard drive had to be replaced recently. I have attempted to download the desktop app in order to restore the dropbox files to my desktop where I typically work on them. The installation process begins then goes nowhere. I started to attempt this fix with the Geek Squad at Best Buy and he could not get it to work. I have attempted many, many times at home but still with no luck - including the off-line download (though I can't say I understand the distinction). My files are clearly still in the cloud and appear to be working on two other devices (phone and IPad). These are the files that are most current for me so it is desperately important for me to get this to work. I even tried downloading a folder thinking I would have to store this work on my hard drive if I could not get the app to work - but each file is Read Only. Unfortunately I have a free account. It provides sufficient storage for the files I use in Dropbox. So I have no access to any support other than this forum. I would consider subscribing to a paid account if that would give me access to someone who could help. I have used Dropbox for years and have never encountered this or any other problem before. Please help if you can.
Stop tool-tip popups from appearing on the website
This pops up EVERYTIME the page reloads on browser. I move, copy, rename, restore, etc. it reappears. I get it, I know I can do that. This and a few others in different pages keep reappearing as if I'm a new user or something. Someone please tell me how to disable these.
My Dropbox account is full and I'm missing important files.
yes Ihave same issues ; Dropbox says my account is full. Yes it's full of files I did not put in there. And my very. important files are gone. I only joined dropbox because I was advised by an attorney this was safe for my files . Guess NOT safe at all. And No help from Dropbox, the AI chatbot cant understand a single question and keeps sending me to faqs. Yes I have tried all the FAQS dropbox. Now What?
I cannot manage team permissions while signed in as admin
Why can I not manage permissions while signed in as admin? It clearly says I am. And yet I can manage sharing permissions at all. Please help. I have screenshots, but I don't seem to be able to post them here. I can't give you much more info without those, other than I am not allowed to change permission settings like who has access to what folders, and I'm not able to share files or folders via email. This is the same from Chrome and the DB desktop app for Mac. -Ash
I need to gain access to an account of a friend who is disabled
I have an old laptop (Win10) that belongs to a disabled friend (stroke victim). His wife asked if I could pull photos from his Dropbox on that laptop. When I first connected to my home wifi, I saw his files but didn't have time to pull them. I later tried but the laptop lost access to Dropbox (I suspect updates to Windows may have caused the problem). He's since lost access to his original email account. What would his wife need to do to gain access to his Dropbox? She'd like to pull the photos he had stored Thanks Tom
I deleted my Dropbox folder and all files on my iMac are wiped
Hey everyone, I'm having quite the conundrum. For a few months, my iMac has been having space issues lately. So I've been uploading large video files, syncing, etc, to my dropbox, I pay for the large space TB one. THEN I deleted them, hoping it clears my space up on my iMAC. Somehow, a day or weeks later the storage that was temporarily cleared APPEARS right back, though not necessarily apparent to me in the same folders. But the space is TAKEN back again. I stopped autosyncing to dropbox in february due to space functionalisty issues, imac notified dropbox I was low on space and that it was best to conserve energy/storage. EVEN though I'd been deleting the files that I l uploaded to DROPBOX after they'd finished uploading... Anyways, YESTERDAY my iMac had 1GB remaining of space, crazy YES, I know. I decided to stop editing on my iMovie, which was barely working and delete the DROPBOX folder and the extra video files by placing them in the trash. I ONLY place those two things in there and press DELETE/EMPTY TRASH. It loads, showing how many files are being loaded and time remaining, then it shows TWO dropbox segments deleting. The number goes from 1,000-5,000-then over 200,000 files, that I DIDN'T even know my computer had on it... It won't let me click off to stop the deletion... then my DESKTOP gets deleted, I can't even screenshot because the desktop doesn't exist ANYMORE to save a screenshot on it. Then my download finder folder is deleted and has a ? mark in it's place. I couldn't even download files from my emails, because downloads did NOT EXIST anymore. Why would APPLE allow DOWNLOADS and desktop to just be DELETED?? I called apple and email dropbox for help. I restore some of the files partially with an iMac backup in my DROPBOX. Suddenly downloads finder folder is back on my iMAC but ONLY allowed with dropbox permission now. Also all my iMovie videos are gone and show empty blank blue and grey icons or screens, I can open them, but NOTHING is in there. I've tried to restore my photobooth library, it's in the dropbox cloud, and it wont let me click on the icons to even add them to be reconnected as a library. I talked to Apple Support AGAIN today, nearly an hour, and they said that it's a dropbox developer issues at this point. ALLEGEDLY. Has anyone every experienced this? I'm sad and need my files back, of family, my YT videos and more are all gone. Any advice? I need it. Thanks.
My Dropbox account went over-quota, while syncing, and my folders are now empty.
Hi, I transferred multiple folders and files to my basic account, and everything appeared to sync correctly. However, once my storage limit was reached, I stopped seeing the files — the folders looked empty on my computer. Although I deleted a significant number of files to free up space, the folders still appear empty. Even when I select "Make available offline" and see the green checkmark, the contents don't show up locally. I'm not sure if the files are stuck in the cloud or if there's a sync issue preventing them from appearing on my computer. Can someone please advise? Thanks, Natali
