2025 sparked some incredible conversations across our community đ©âđ». Discover the highlights and see whatâs ahead in 2026.
List of not-synced folder when using Dropbox Selective Sync
When using Dropbox Selective Sync how I can see a list or generate a report of the folders I do not see on this device (i.e. I do not sync to this device)? I know in the Dropbox Selective Sync Panel I can click through all the folder and subfolders to find the ones I do not sync, but a list in a text or PDF file would be more helpful when I'm going to recreate the same sync behaviour on another machine.
How can I recover a deleted file?
Operating System/Browser (if using the web) (Windows 10.) Question or Issue I accidently deleted a very important file today and for the life of me I can't get it back. I have tried the recovery method, but when I click on the recover button its grayed out and nothing happens. I'm at my wits end here. Help please
My account is over quota - how can I see and download my files?
Question or Issue I have reached a limit on my dropbox and I received this message when I log in to my account: "Youâre over your storage limit â your files may be deleted Sharing and file previews are restricted since youâre over the limit. Upgrade now to get additional storage space and unlock advanced sharing, file uploads, PDF editing and more" I am unable to see and thus download any of the files that I have. What do I do? All I want is to download the files and delete them in my Dropbox. It allows me to upgrade, but I don't want to pay to be able to simply download my files. I've tried to email the support centre to ask if to could maybe allow me to see the files to download them, but received a response that my account type does not allow for email support. Thanks,
Why is Dropbox indexing on every restart of my computer?
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing everything. I work off of dropbox directly, and use shared folders to send files back and forth with collaborators/clients/etc. After I did a necessary restart for an unrelated software issue (Pro Tools for the work I do), and naturally the indexing process had begun. However, it's been going on for the past 5+ hours, and the work I completed this morning can't be sent until dropbox is done indexing, and my collaborator can't access any of my work until dropbox has completed the indexing process. We are under tight deadlines, and we have lost half a day due to this issue. Is there anyway to stop dropbox from re-indexing everything on startup? This was never an issue in the past, and I would rather not have to change my workflow, but I desperately need this to be resolved.
Remove Login/SignUp dialog from download flow when sharing link to files
More often than not, when I share a link with a client who is not a Dropbox user, they respond to me, asking if I can please share the file with them using a method other than Dropbox because they do not want to sign up for an account. I will then have to send them detailed instructions on how to download the file, because while they can actually accomplish this without an account, the current UX/UI dissuades that by displaying Login/SignUp so prominently in the hierarchy that the small text offering the "download only" option is illegible or otherwise pushed below the fold.
I lost my files after permanently deleting them from my desktop Dropbox folder
Device (Macbook Air) Question or Issue Hi, I have a huge problem, I accidentally deleted permanently (not just left in recycle bin) a folder which contained all my University notes and assignments of 4 years, and I now cannot seem to access them anywhere. They were not saved on iCloud, and Time Machine wasnât set up. Any solutions? I am scared I have lost them all once and for all. Tried to restore them via dropbox online but said no files were found.The recipients of my shared folders are moving files out of them. How can I stop that?
Device Multiple Operating System/Browser (if using the web) Multiple Dropbox App Version (if using the app) Multiple Question or Issue I provide image files to my clients by inviting them to DropBox folders I create for their specific company within my single user account. Often there are several contacts at one firm that all need access to the files. I set all permissions to View. Often clients do not realize that when they are clicking and dragging folders and image files they are in fact moving them out of the DropBox folder. How can I prevent this automatic click and drag move of files? Or, how can I tell when this happens so I can be more proactive in restoring these files and educating clients again about being aware of this issue? This is an incredibly tedious and frustrating quirk of DropBox. Thanks for any insights. Darren
