We’re Still Here to Help (Even Over the Holidays!) - find out more here.
I'm concerned about what will happen to my files after downgrading my account
Hello Dropbox Community Team, I’m writing to raise a serious concern regarding a written assurance from Dropbox support that now appears to be contradicted. At the time of using Dropbox, a Dropbox support assistant confirmed via email that I had unlimited storage for life, and that even if I changed plans in the future, my existing files would never be deleted. Over time, the cost of the newer plans became ridiculously expensive and simply not affordable for me. However, based on Dropbox’s assurance, I believed that at the very least, my existing files would remain safely stored on the platform, even if I could not continue on an upgraded plan. I’m now facing a situation where: My plan has shifted from unlimited to limited storage I’m receiving warnings about storage limits My files are being deleted or are at serious risk of deletion This directly contradicts the written assurance provided by Dropbox support and puts important personal and professional data at risk. I’m not asking for additional storage or new benefits — only that the files already uploaded under the original promise remain intact, as explicitly communicated by Dropbox. I respectfully request: Immediate protection or restoration of my existing files A clear explanation for why the earlier assurance is no longer being honored A fair resolution that respects the commitment made by Dropbox support I would appreciate this being reviewed and escalated by a Dropbox moderator or support representative. Thank you for your time and understanding. ChiragHow can I save or download all my files before downgrading my account?
Hi there, I want to stop the dropbox subscription for our non-profit organization but we have about 890 GB files . How can i best copy or download ALL files to a harddrive ? I have an old macOS Big Sur, version 11.7.10 in case that matters. I am not terribly tech savvy, a step by step guidance would be very helpful.. Thanks! Vera
Dropbox Finder Integration Flickering on macOS 26.2
I’m experiencing a persistent issue with Dropbox on macOS 26.2. The Dropbox folder in Finder (I'm using Dropbox on file provider) keeps flickering or refreshing every second. This constant refresh makes it very difficult to work with files. For example, when I preview a multi‑page PDF using Quick Look (pressing the space bar in Finder), the preview resets back to the first page every time the folder refreshes. As a result, I cannot scroll through or read the document properly. Additionally, the blue Dropbox icon that appears before the folder name (“Dropbox”) in Finder keeps turning on and off repeatedly, like a flickering bulb. This visual flicker happens in sync with the folder refresh and makes the issue even more disruptive. Details: Integration Affected: finder Device: MacBook Air M3 running macOS 26.2 (latest version) Dropbox: Version 238.4.6075 Issue: Dropbox folder in Finder refreshes every second, disrupting file previews and navigation Symptoms: Quick Look resets to the first page of PDFs Blue Dropbox icon before the folder name flickers on and off Steps to reproduce: Open Dropbox folder in Finder (the icon in titlebar flickers Steps to reproduce Secondary problems: Select a multi‑page PDF and press space to preview. Attempt to scroll to the second page. Finder refreshes, preview resets to page one, and the Dropbox icon flickers. This behavior is very frustrating and makes it difficult to use Dropbox with Finder, I expect it to act as a normal folder on finder!.
Someone accessed my Dropbox account and all my files are gone
my dropbox has ben hack, all files is gone. in my PC the file is chage offline files into cloud file automaticly. ini dropbox web its dissapear all, but the uses of storage idicated there is my files. how can i back or recover my files? we can see, that there is space used to save my files but i can't access.
I re-upgraded my account and now my files are gone from my Dropbox folder
Question or Issue Today, on 12/14, I paid for my annual Dropbox Plus subscription ($119.88/year). I then went back to File Explorer, only to find that my Dropbox folders, which were originally syncing there, are now MISSING. WHERE DID MY DROPBOX FOLDERS GO ON MY DESKTOP?? I'm a graduate student wrapping up my Fall semester and cannot find my documents. Unfortunately, Dropbox itself stopped syncing with my MS Surface after September because I missed my annual date to pay and did not realize it. Thus, the documents are not in Dropbox itself. They were, however, stored and updated under Dropbox in File Explorer on my MS Surface. I used Dropbox on the web. I pray that this community can please help me restore my files. I look forward to hearing from someone as soon as possible. Thank you!Can I restore many files at once?
OK, here goes, looking for a one-in-a-million shot. And thank you very much to anyone who may answer me. I recently deleted almost all my word files in dropbox, through cyber-stupidity. Then I received an email saying I have thirty days to restore them. I eventually figured out that I can bring up "deleted files" and hit restore. But I want to go through hundreds of files to pick out many to restore, and my dropbox will only let me bring up twenty-five files for possible restoration, and will not let me scroll further to find other files to restore. By any chance, does someone out there with a LOT more computer knowledge than I possess, know how I can bring up deleted files and get the list to scroll all the way through the hundreds I have deleted so I can pick out a lot of them to restore? Again, I would be immensely grateful to receive a response. Heck, I'm such a computer dunce, I don't know that I'll be able to find the response if someone does reply to me. But again, thank you all for taking the time to read this note. Dave P.S. I have a Mac Mini.Export folder of scattered files on Android to access from a third party app
Hello, I'm on Android, trying to access files from a third party app. I can't seem to find the files on the local device even when I have them marked as offline accessible. I see there's a way to export an individual file, but the large number of files I'm trying to have access to are spread through a bunch of folders and I need to keep the folder structure intact, so it's not feasible to manually download each file. Is there a way to get my Dropbox files into a folder that I can access with a third party app somehow? This seems like a pretty basic use case so I'm frustrated I can't seem to find a way to do it.How do I stop files being deleted due to inactivity?
Mark i was gonna ask about the comment u made 2 years ago saying that the content and files in dropbox gets deleted after 12 months of inactivity, how do i stop that? what constitutes inactivity? because i got a warning that my files may be deleted as it exceeded
