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Forum Discussion

knowsray's avatar
knowsray
New member | Level 2
3 hours ago

Will my Dropbox account get downgraded immediately, if I cancel my yearly plan now?

Dropbox Plan
Plus
Payment Method
card
How did you upgrade?
website

Question or Issue
My annual plan ends in 2 months. If I cancel my plan now do I lose access to my PLUS account immediately? It says my files will be deleted but it does not say when.

cancellations
Delete
downgrade
Dropbox Plus
File access

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 hours ago

    Welcome aboard our forum, knowsray! Let’s have a look into your request. 

    Since you have a yearly Dropbox subscription, you should be able to keep it until the end of your current billing cycle (even if you cancel your plan before that).

    However, can you send me a screenshot of what you see on your end (since you mention the deletion of files)? 

    Let me know when you’re ready.

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