2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
I can't deactivate my Dropbox free trial because of an error
Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free trial, I only got "Something went wrong on our end. Close and try again.". Before this occurred, I started a 10 TB free trial, only to get 200 GB. I've then tried to deactivate it, and it succeeded, but it said I'm still in a free trial, even though I'm not, therefore I can't delete my account. Is there anyway I could get my account deleted, or at least fix the problem deactivating my subscription?
I can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details. I raised this issue, and on Dec 31, 2025, Louis said he took some steps to resolve this, including: "Issued a full refund of £79.96, which should appear in your account within 3–5 business days depending on your bank" It has now been more than 3-5 business days and I have not received the full refund as promised. I tried to reply via the customer portal but it said I no longer had access to it. I tried to reply via email, as they said I could, e.g. "If there’s anything else I can help with, just reply to this email and I’ll be happy to assist." So I did, and got this email back: "Hi, Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team." This is absurd. Thanks.I got charged even after cancelling my free trial.
I was charged after I signed up to a free trial, which I cancelled within the trial period. It infuriates me, as on top of that, the cancellation was complex to do and at various points it seemed that I had cancelled only to find out at the bottom of the page that I needed to go through another 5 clicks to actually be able to cancel. I have found the experience very user-unfriendly - the real aim was not to offer me a trial to find out whether this option suited me, but to catch me out so that I - unwittingly - stayed a subscriber - and even after making sure I followed the procedure, my money was taken. I want to know if anyone has experienced the same thing and how to proceed to get my money back!
Can’t delete my team’s account and get back to my Plus plan with 2TB storage
Dropbox Plan: originally Plus, accidentally signed up for Teams (want to cancel Teams) Payment Method Card How did you upgrade? Dropbox website Question or Issue I accidently signed up for the Teams free trial when I was trying to add a password to a folder on my personal Plus account. The trial has expired and my account is now locked. Every time I try to cancel/delete my team is tells me there is an error and to try again. I tried to go into the admin console and convert my account back to a personal/Plus account with no success — whenever I try to go to Settings on the Member section it tells me I don’t have permission. I am unable to use my account I’ve had for 6+ years. Please help! My support Ticket is #25869484. Please help! I can't afford to lose 6 years worth of work!!I have a free Basic plan but I got charged
How did you upgrade? I did not I have the free basic plan but received a charge that I did not approve and I would like to speak to someone but when I called the support number it said number is no longer in service to go to admin support page enter my phone number and I would recieve an immediate call back but there is nowhere to enter my number. Can you help me please?
