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xvilela's avatar
xvilela
New member | Level 2
1 month ago

I cancelled my Dropbox trial before the 20th of January, but I can't upgrade to Plus.

Hi, I need help! I initially signed up and upgraded the account onto a essentials plan with the yearly, cancelled before the trial ends on January 20th but now i need to send bulk emails but can't upgrade to the plus plan. 

cancellations
Dropbox Plus
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1 Reply

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Welcome to the community xvilela​ 

    Since your Essentials trial is still active until January 20, your account is temporarily locked to that plan even though it is canceled. Once the trial fully ends, you should be able to upgrade to Dropbox Plus right away. If you need to upgrade sooner, Dropbox Support can help review your billing options.

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