You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

chap2355's avatar
chap2355
New member | Level 2
2 months ago

How to cancel my subscription?

Dear Dropbox Community,

 

I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not cancel it. Very frustrating. And I can not locate a phone number, chat option or email to get help from Dropbox. I am sure Dropbox is a fine company with a great product. But, I not longer need it. I would be MOST appreciative if anyone can tell me how to cancel my account. My most recent charge on my credit card was yesterday, Oct. 31. Would love to get a refund, but I am not sure that is possible.

 

Many thanks.

 

Sincerely,

Steve

 

 

  • Hey chap2355, let's jump right into this! 

     

    May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?

     

    Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?

     

    I'll be waiting for your reply! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey chap2355, let's jump right into this! 

     

    May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?

     

    Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?

     

    I'll be waiting for your reply! 

    • chap2355's avatar
      chap2355
      New member | Level 2

      Dear Megan,

       

      Thanks so much for your quick reply! I was making a mistake by logging into a previous trial account under another one of my email accounts; and thus, the cancelation option was not present. I then logged into my current paid account and was able to cancel it.

       

      Thanks again for your quick reply. This is a great community as evidenced by your thoughtful assistance.

       

      Sincerely,

      Steve

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey Steve, I'm so delighted you were able to figure it out. 

         

        If you ever need anything else, just give me a shout. Have a lovely weekend ahead,enjoy! ðŸ‘»

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!