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chap2355's avatar
chap2355
New member | Level 2
2 years ago
Solved

How to cancel my subscription?

Dear Dropbox Community,   I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not c...
cancellations
Payments
Plans
  • Megan's avatar
    Megan
    7 months ago

    Hey Brendan Fanning, let's see what we can find together about this!

    What kind of charge was this? A credit card one or an iTunes/Google Play one?

    Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.

    Let me know how it goes.

Brendan Fanning's avatar
Brendan Fanning
New member | Level 2
7 months ago

Hi, like prev folks here the exit route is torture. I was charged a few days ago for Dropbox subs even tho my plan status says Basic and free. When I try to cancel the option to escape doesn't appear...suggestion I registered initially via phone, is not the case. Cos It's basic I can't access customer support or email support...just the bot!

Help!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Brendan Fanning, let's see what we can find together about this!

What kind of charge was this? A credit card one or an iTunes/Google Play one?

Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.

Let me know how it goes.

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