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How do I cancel subscription
the instructions on how to delete my upgrade subscription isn't very clear or in fact misleading. Once I download my photos to a thumb drive, I plan to kill the app. unless reaches out to me soon.
It's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.
Did you upgrade to a paid account on a mobile device, i.e. through Apple's App store or Google Play? If so, you need to manage your subscription through the store you subscribed in. Otherwise, contact Support and they'll assist with canceling your account.
If you just want to downgrade, you could just try the Downgrade page as listed in this help article and in one of the replies listed above.
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- Rich
Super User II
It's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.
Below* are the instructions provided, however I cannot see a "settings" option under avatar. I can see a "personal settings" option, however there is no option visible for "plan" from where to cancel plan. I am concerned that I will be charged a subscription for a service I do not want, and will not use. Can you please ensure that no subscription charge is applied, and that my account is deleted.
*Downgrade your Plus account's subscription
- Sign in to the dropbox.com
- Click your avatar.
- Click Settings.
- Click Plan.
- At the bottom of the page, choose Cancel plan.
I can't downgrade my subscription either. I go to settings, then plan and there is no button that tells me i can end my subscription
- MarkAre you a Business user?
If so you need to remove licences as per https://www.dropbox.com/help/business/add-licenses-or-space
Note that if you are a Business user only the admin can do that and only down to the minimum level of your subscription (i.e. 3 or 5 users) - There is no cancel plan button?
I have the same problem and its nearly impossible to insubscribe, the instructions just lead u to other ways of doing it, but not working
- RichWe need to know HOW it's not working. Are you able to locate the option to cancel your account? What happens when you use it? Are you getting an error message when you try?
And remember, if you upgraded to Plus on your mobile device, then you need to cancel on your mobile device as the subscription will be managed by the app store for your device and not Dropbox. I am trying to completely cancel my account and any subsequent payments. When I click Cancel Plan it still says I have an account. I want it completely cancelled.
I just received an email that my plan was cancelled and I will not be billed. I think the confusion is CANCEL PLAN doesn't = cancel account and most of us wanting to do this are not wanting to downgrade but completely cancel account.
- Rich
dseifert wrote:
I think the confusion is CANCEL PLAN doesn't = cancel account and most of us wanting to do this are not wanting to downgrade but completely cancel account.
What you want to do is delete your account, after canceling your subscription. Canceling your subscription/plan only prevents it from being renewed on the next billing cycle, downgrading you to a Basic account. To completely get rid of your account you want to first cancel the subscription, and then delete the account.
