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chap2355's avatar
chap2355
New member | Level 2
2 years ago
Solved

How to cancel my subscription?

Dear Dropbox Community,   I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not c...
cancellations
Payments
Plans
  • Megan's avatar
    Megan
    7 months ago

    Hey Brendan Fanning, let's see what we can find together about this!

    What kind of charge was this? A credit card one or an iTunes/Google Play one?

    Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.

    Let me know how it goes.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey chap2355, let's jump right into this! 

 

May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?

 

Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?

 

I'll be waiting for your reply! 

chap2355's avatar
chap2355
New member | Level 2
2 years ago

Dear Megan,

 

Thanks so much for your quick reply! I was making a mistake by logging into a previous trial account under another one of my email accounts; and thus, the cancelation option was not present. I then logged into my current paid account and was able to cancel it.

 

Thanks again for your quick reply. This is a great community as evidenced by your thoughtful assistance.

 

Sincerely,

Steve

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Steve, I'm so delighted you were able to figure it out. 

     

    If you ever need anything else, just give me a shout. Have a lovely weekend ahead,enjoy! 👻

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