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How to cancel my subscription?
Dear Dropbox Community,
I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not c...
Hey chap2355, let's jump right into this!
May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?
Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?
I'll be waiting for your reply!
Megan
Dropbox Staff
Dropbox StaffHey chap2355, let's jump right into this!
May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?
Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?
I'll be waiting for your reply!
Dear Megan,
Thanks so much for your quick reply! I was making a mistake by logging into a previous trial account under another one of my email accounts; and thus, the cancelation option was not present. I then logged into my current paid account and was able to cancel it.
Thanks again for your quick reply. This is a great community as evidenced by your thoughtful assistance.
Sincerely,
Steve
- Megan
Hey Steve, I'm so delighted you were able to figure it out.
If you ever need anything else, just give me a shout. Have a lovely weekend ahead,enjoy! 👻
Please provide me with a customer support number so I can talk with a person to simply cancel my account. I can't afford to spend any more of the rediculous amount of time I have spent trolling thru countless help pages and using dropboxes own instructions I still cannot find an option to cancel. I'm beyond frustrated and tired of paying hundreds of dollars for something I haven't used in many many months.
I need to SPEAK with a human to get this done. No more following link after link, help page after help page only to find out that I can not find a way to cancel either online in my account or find a support phone number. Frankly it isn't funny anymore and makes me feel like I am being scammed. And it is clear to me that Dropbox KNOWS it has purposely made it extremely difficult to cancel. It borders on the criminal.
PLEASE HELP! ALL I NEED IS A PHONE NUMBER TO CUSTOMER SUPPORT/SERVICE. PLEASE!
- Walter
I downgraded my account recently to basic, at least I believe I have. And while I have been on my account recently via my mobile deleting as many files as I could, I believe I downgraded on my laptop? I didn't get my subscription thru the Google playstore. I just want to make sure I won't be charged again for anything if I can't cancel my subscription somehow. I don't know why it is so "mysterious" to do something that should be so simple. Can you verify for me that I won't be charged anymore. I haven't used the account to actively backup anything since 2023 I believe.
Thanks for reaching out but I need to be done with this as I simply don't use it and won't be going forward. The laptop I signed up with I don't have anymore so I hope they won't be another challenge.
Thx
