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chap2355's avatar
chap2355
New member | Level 2
2 years ago
Solved

How to cancel my subscription?

Dear Dropbox Community,   I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not c...
cancellations
Payments
Plans
  • Megan's avatar
    Megan
    7 months ago

    Hey Brendan Fanning, let's see what we can find together about this!

    What kind of charge was this? A credit card one or an iTunes/Google Play one?

    Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.

    Let me know how it goes.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey lgrohs - sorry to hear you're having issues with this.

Just to make sure we're on the same page, can you clarify what plan you're on at the moment?

Also, did you upgrade via the website directly or maybe through the app store on a mobile device in the first place?

lgrohs's avatar
lgrohs
New member | Level 2
8 months ago

I downgraded my account recently to basic, at least I believe I have. And while I have been on my account recently via my mobile deleting as many files as I could, I believe I downgraded on my laptop? I didn't get my subscription thru the Google playstore. I just want to make sure I won't be charged again for anything if I can't cancel my subscription somehow. I don't know why it is so "mysterious" to do something that should be so simple. Can you verify for me that I won't be charged anymore. I haven't used the account to actively backup anything since 2023 I believe. 

Thanks for reaching out but I need to be done with this as I simply don't use it and won't be going forward. The laptop I signed up with I don't have anymore so I hope they won't be another challenge.

Thx

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