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How to cancel my subscription?
Dear Dropbox Community,
I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not c...
Hey Brendan Fanning, let's see what we can find together about this!
What kind of charge was this? A credit card one or an iTunes/Google Play one?
Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.
Let me know how it goes.
Why can't you simply cancel my subscription yourself? I seriously don't want to devote any more hours to this mysterious process.
Rich
Super User II
Super User III downgraded my account recently to basic, at least I believe I have.
Did you check your Plan page, as Walter suggested? It will show you what plan you're on. If it says Basic, you won't be charged for that account.
I don't know why it is so "mysterious" to do something that should be so simple.
There's nothing mysterious about it. Just check your Plan page to see what plan you're on. If it says Basic, you're done. If it says something other than Basic (Plus, Professional, Essentials, etc.) then you can cancel the subscription at the bottom of the same page.
The laptop I signed up with I don't have anymore so I hope they won't be another challenge.
That doesn't matter. You don't need the original device that you subscribed from.
Why can't you simply cancel my subscription yourself?
Because this is a public-facing community forum, not Support, and the people here don't have that level of access into your account. If you want someone to look at your account, then you need to contact Support directly.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi, like prev folks here the exit route is torture. I was charged a few days ago for Dropbox subs even tho my plan status says Basic and free. When I try to cancel the option to escape doesn't appear...suggestion I registered initially via phone, is not the case. Cos It's basic I can't access customer support or email support...just the bot!
Help!
- Megan
Dropbox Community Moderator
Hey Brendan Fanning, let's see what we can find together about this!
What kind of charge was this? A credit card one or an iTunes/Google Play one?
Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.
Let me know how it goes.
