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fampietersen76's avatar
fampietersen76
New member | Level 2
1 day ago

I paid for an upgrade to 2TB (with 3 months extra), but nothing has happened.

Dropbox Plan
Plus with 3 months extra!
Payment Method 
IDEAL
How did you upgrade? 
Through the UPGRADE button

Question or Issue
28-02-2026 Dropbox iDEAL | Wero -119,88

Omschrijving: [redacted]

7180125967132235 revenue api

transaction id 6fa1a829

IBAN: [removed per Community Guidelines]

Kenmerk: 28-02-2026 21:52 7180125967132235

Valutadatum: 28-02-2026

Dropbox Plus
Payments
Plans
Storage space
upgrades

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hi fampietersen76, and welcome to our forum. 

    Can you send me a full screenshot showing where you clicked on exactly, in order to upgrade your Dropbox account? 

    Also, when saying that you paid for a Plus plan with 3 months extra, can you please clarify that? Did you encounter any sort of offer perhaps? If yes, I’d like a screenshot of that, as well. 

    Let me know once you’re ready, and we’ll go from there.

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