You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Small company getting billed but staff using personal accounts
Small company is billed annually for Dropbox but the 2 staff use personal accounts to access company files. These personal accounts run out of space and are prompted to upgrade. I'm one of the 2 staff. What is the process to obtain login information for the company account (the one being billed annually)?
Increase the storage of Dropbox Basic from 2GB to 15.5GB.
I’d like to suggest increasing the free storage limit from 2GB to 15.5GB. In today’s digital world, many people use cloud storage for photos, documents, videos, and other important files. However, the current 2GB offered by Dropbox isn’t enough for most users, especially as our digital needs grow.
How can I share my account quota with another user?
I have had a Dropbox Plus account for sometime. I only use a fraction of the space, while my wife has a free account that is nearly full. I would love to share some of my space with her, but seems that is not possible without a family plan. I don’t need more space nor do I need to share with 6 people so it’s crazy to double the price. There seems to be nothing in between Dropbox for one and Dropbox for 6. Is there a solution that I’m not aware of or should I just move on to something else?
Allow users to link personal quota, with space from another user.
Can you all please allow the ability to link other personal accounts to the primary account of a paid user? I have the Essential plan and with three 3TB I would like to share some of this space with my 16 & 15 year old who are both digital communications majors in high school. This would be no different than me sharing my iCloud storage with them, but I have more space on Dropbox. They need the ability to edit, upload, and create videos/photos without me having to pay extra for space that I could just share.
Why have there been changes to Dropbox Advanced / Business Plus subscriptions?
Dear Dropbox Team, I hope this message finds you well. I am writing as a long-term subscriber to the Dropbox Advanced / Business Plus plan, which my organization has used since 2017 primarily for file storage (completed projects, library, work hour records, etc.) and file sharing among 2–3 users working on active projects. Over the years, we have observed significant changes to the plan's conditions and pricing, which I would like to bring to your attention: Subscription History: • 2017–2021: €540/year, with unlimited storage included. • 2022: Updated to €648/year (+€108/year), still with unlimited storage. • 2023 onward: Maintained at €648/year, but unlimited storage was replaced by a fixed limit: 15 TB of paid storage (covering 3 licenses and all add-ons). An additional 11 TB valid only until October 31, 2028. Cost Analysis: If we compare these costs with external hard drive solutions: • An 8 TB Seagate Barracuda external drive currently costs less than €150. • 16 TB = 2 drives (€300), 24 TB = 3 drives (€450), 32 TB = 4 drives (€600). Over the years, our total Dropbox expenses are as follows: • 2017–2023: €4,644 (5 × €540 + 3 × €648). Equivalent to 240 TB in external storage (30 drives). • 2017–2028: Projected total€6,588 (5 × €540 + 6 × €648). Equivalent to 344 TB in external storage (43 drives). This raises the question: by 2028, after paying €6,588, we will only have access to 15 TB of permanent storage on the Business Plus plan, which is less competitive compared to other cloud / storage solutions. Policy Impact on Loyal Customers: We understand that some users have misused unlimited storage plans. However, the response to restrict storage capacity significantly impacts regular users who have adhered to fair usage practices. It feels unjust for loyal subscribers of 8+ years to bear the brunt of these policy changes. Request for Consideration: I kindly ask Dropbox to internally escalate this concern and reconsider its storage policy for Business Plus customers. Long-term subscribers deserve a fair and competitive offering that acknowledges their loyalty and business needs with the following adjustments: • Revise the storage limit by gradually increasing the storage for Business Plus subscribers according to their needs. • Evaluate individual cases to ensure that customers like us, who have used the service responsibly, are not unfairly penalized. I am confident that Dropbox values its long-term customers and will take steps to ensure we receive a fair and competitive offering that aligns with our ongoing needs. Thank you for your attention and support in resolving this matter. I look forward to hearing from your team. Best regards, Leandro Silva
