Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

jmarkmosley's avatar
jmarkmosley
New member | Level 2
1 month ago
Solved

Not seeing the extra quota on my Dropbox Plus plan

Hey everyone,

I recently purchased a Dropbox Plus plan through the Dropbox website; I can see that my plan is active, but my storage still says that it is capped at 2 GB instead of 2 TB. Any ideas on how to go about fixing this?

Thank you.

Dropbox Plus
Storage space
  • jmarkmosley's avatar
    jmarkmosley
    1 month ago

    Hello Jay,

    I eventually figured this out with help from Dropbox support.

    Thank you though!

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi jmarkmosley, thanks for bringing this to our attention.

    Could you copy and paste a screenshot showing the plan page on your account to confirm what you're seeing?

    This will help me to assist further!

  • jmarkmosley's avatar
    jmarkmosley
    New member | Level 2
    1 month ago

    Hello Jay,

    I eventually figured this out with help from Dropbox support.

    Thank you though!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Happy to hear that, jmarkmosley!

    If you need anything else, let us know.

    Have a great day!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!