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Offered Dropbox Basic Extra Plan $1.99 month but can't find plan
I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear. I tried chatting to a sales agent online and they said I should have received an email which I don't remember seeing and may have gone to my spam folder. They weren't able to help and said I needed to log a ticket to get a specialist to look into this.
Unfortunately, as I am on a free account I don't have the option to log a ticket so what do I do?
Hi @JKell11,
Kindly check this link. If you are still eligible for this plan, you will find your offer there :
34 Replies
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- Walter
Dropbox Community Moderator
Hey syncer, sorry to jump in here, but I just wanted to mention that if this is a valid promotion coming from us indeed, as a first step, could you please double check your email box and spam folders?
All of our promotional and tip emails originate from http://docsend.com, http://dropboxmail.com, http://em-s.dropbox.com, http://em.dropbox.com , or http://dropboxteam.com. You can type them on your search bar' and let us know if you can locate it.
Let us know what you find!
I've checked my email and found one offering signup to the plan - the email is from May. The link takes me to https://www.dropbox.com/buy/basic-extra
However the message I get is:
You aren't eligible for this plan. Try another plan or contact support.
What do I do now?- Sam DBX
Community Manager
Happy to see that this is resolved!
If anyone is experiencing the same problem, know that we've spotted some minor issues when users ''dismiss the promotion''.
Please reach out to us or contact support so we can assist.
Thanks!
I came here to look for a plan like this. Where can I find an offer for that, please? I don't need 2000 gigs of space, nor to be paying the same as for Netflix just to have lots of space I won't use...
- Mark
Super User II
If its available to you it will be at the link shown above
- Hi, i have the same problem. I made a screenshot of the offer, so I could fill it in when I was at home. Now I can’t find it anymore.
