Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

syncer's avatar
syncer
Helpful | Level 5
3 years ago
Solved

Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear....
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey syncer, sorry to jump in here, but I just wanted to mention that if this is a valid promotion coming from us indeed, as a first step, could you please double check your email box and spam folders? 

 

All of our promotional and tip emails originate from http://docsend.com, http://dropboxmail.com, http://em-s.dropbox.com, http://em.dropbox.com , or http://dropboxteam.com. You can type them on your search bar' and let us know if you can locate it. 

 

Let us know what you find!

  • syncer's avatar
    syncer
    Helpful | Level 5
    3 years ago

    Hi Walter and Megan 

    I've checked my email and found one offering signup to the plan - the email is from May. The link takes me to https://www.dropbox.com/buy/basic-extra 

    However the message I get is:
    You aren't eligible for this plan. Try another plan or contact support.
    What do I do now?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi syncer, happy Monday! 

       

      Keep in mind that we are checking internally for a solution and will get back to you as soon as possible.

       

      Thanks!

      • syncer's avatar
        syncer
        Helpful | Level 5
        3 years ago

        Hi Megan  - Happy Mon to you as well!

         

        It looks like the issue has been fixed as I was able to sign up using the link I provided above, today.

         

        Appreciate your efforts in getting this resolved for me!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!