We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Email support unavailable
Dropbox Plan Plus Payment Method Card How did you upgrade? Sorry, don't remember Question or Issue Hi! I want to email a question to support. When I go to http://www.dropbox.com/get_help, it says my support options include email, but I only have access to the chatbot. The chatbot is unable to answer my question. How do I email a human? Thanks!
I upgraded from a trial to Plus via the site, but I'm getting a payment error
Dropbox Plan Plus Payment Method iDeal How did you upgrade? Directly through the Dropbox website Question or Issue I upgraded from Free Trial to the Plus plan, via the webbrowser (firefox) on Macbook, and everything went fine until after payment via iDeal, returning to the Dropbox site it showed an error simply stating "Something went wrong". And now I'm still in the free trial plan within Dropbox with a 2 GB limit, no upgrade to 2TB whatsoever. That's an expensive error.I'm trying to upgrade but it says my account is already using the Plus plan.
I've been using the dropbox basic plan for years, but decided to upgrade to the Plus plan. I got an error when trying to upgrade, but it shows my account plan as Plus. It's saying that I'm out of storage at 12 GB. I can't go in and reupgrade right now, as it shows my plan already at Plus. Help!
I'm trying to cancel a Plus plan, but all I see is a Dropbox Basic account.
I am helping my mom with cancelling a number of recurring subscriptions and the most difficult one has been this drop box account. I keep cycling through how to cancel a dropbox account trial/account but nothing is working. There is no billing history in the account and the subscriptions page says she is on dropbox basic online. she is charged via card and gets an annual email with the last email saying: "our subscription will renew on August 24, 2025, and you’ll be charged $130.01 on that date and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings You may also contact support at any time." but when I click the apps it send me on a goose chase. HOW CAN I CANCEL? Dropbox Plan Dropbox Plus account Payment Method Card How did you upgrade? I believe she did directly through the Dropbox website Question or Issue I want to cancel immediately. See screenshots below:How to stop the upgrade notifications on my Dropbox online?
I've had the Dropbox Plus plan for over 10 years and have been more or less happy with the service. My account is about ⅓ full at any given time. Most of the time I use the desktop app (Mac OS 15.6.1, dropbox v.237.4.5655) which syncs my files across 3 devices and between several apps. I don't sync all files to the desktop obviously, so sometimes I have to log in to the web version to see all files. Dropbox bombards me with requests to upgrade to business level and work with "my team". not just once or twice, but EVERY TIME I log in. That and the giant green button at the top a different color from everything else on the page constantly begging me to upgrade... aaaarrrrrghhhhh. Is the desktop site intended to drive away non-corporate customers? I've done lots of projects with other people and the whole point of using Dropbox was the ease of passing files between all our different freelance accounts. It's out-of-proportion annoying. I have scoured all the notification and account settings and found nothing. Please how can I stop it? thanks!
How can I downgrade your plan to the Dropbox Plus account with 1TB of space?
Dropbox Plan: Plus Payment Method: Card How did you upgrade? Dropbox Website Question or Issue Dropbox Plus 2TB Acct: How do I downgrade to the standard Plus 1TB account? I added 1TB 3 yrs ago, but I never need more than 150Gb. Easy to upgrade, or cancel, but I have found no Downgrade option.Double charge for my Dropbox subscription. Will I get a refund for one of them?
Dropbox Plan Plus Payment Method Credit Card How did you upgrade? Directly through the Dropbox website Question or Issue On 3rd Nov 2025, I updated the credit card details for payment, and the update and payment were successful. But on 6th Nov 2025, I received an email saying Renewal Payment failed, need to update and pay again. After I updated this time, I received the receipt. Now, my Bank Statement shows 3rd Nov and 6th Nov also deducted $129.47, which means that I have a double payment for the subscription period 1/11/2025 to 1/11/2026. May you help me check if the 3rd Nov Payment will be refunded or not? and I will contact the Bank at the same time. Thank you.
