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Don't see 'Sync now' option to prioritise which files sync first
URGENT help please! Don't see 'sync now' option to prioritise which files sync first. (There's another conversation with the same title, but dicussions have been close, so can't commet there, had to open a new conversation). I have Dropbox Plus. Apparently, Microsoft has made a major change these days and now all my Dropbox files need to sync again. There thousands... I NEED to priorise which sync first in order to work with my teammates so they can receive the new files. See screenshots below: 1st, from my hardrive, you see there's a 250709 file, the last one, which is not uploading: 2nd, from my dropbox account, can't see that file. I saved it yesterday to my hard drive: 3rd, from my hard drive, right clicked at the folder where the file is, dropbbox options DON´T show the Sync now: 4th, from my hard drive, right clicked at the file above the one I want synced, dropbbox options DO show the Sync now: 5th, from my hard drive, right clicked at the file that is not sycing, dropbbox options DON'T EVEN APPEAR: Will appreaciate your help asap! :)
I'm being charged for an account that I can no longer access. How can I access my receipts?
HELP! I am paying for Dropbox Plus and have the storage, but can't access my reciept or payment info because it's linked to a nonexistent Dropbox account! Here's what happened: I have a personal Dropbox account on the basic plan, and used to have a second account for research work on the Dropbox Plus plan. I shared the storage of the latter with my personal account. The plus account was set up through a former work email address but paid through a personal credit card on auto-renew. Last year, I deleted the Dropbox Plus account and thought I had switched everything over so my personal account now had the Plus plan. But apparently not... My credit card was just charged for the Plus renewal, my personal account still shows me on a basic plan (but with 2TB of storage, indicating it's being shared from elsewhere), and the former research work account definitely does not exist—if I enter the email address for that account Dropbox asks if I'd like to sign up, not sign in. So I have the storage I need, I'm paying for it... but I can't access my receipt, change my payment options/card, or anything else. I also can't access Dropbox email support, because I'm officially only on the "basic" plan, despite paying for Plus!!! How do I get access to my receipt (which I need for tax purposes)?
I have been charged for my subscription, but I don't have access to the email linked to the account.
I have a Dropbox accounts that was associated to my old works email address. My annual subscription has just been charged but I cannot access the account as the emails are being sent to my previous email address. Can you help?How to delete my Dropbox Backup files
Hello, I saw that my file box is almost full - Personal Dropbox spaceUsing 22.4 GB of 22.75 GB Regular files (107.9 MB) Backup (21.8 GB) Replay (0 bytes) Shared files (443.9 MB) Unused space (388 MB) I am suprised that I have Backup 21,8gb I do not see anywhere what files are those and how to delete them, because I do not use any backups on dropbox. Can anyone please tell how to delete them, because I do not know even where they are stores and there are no folders with name Backup.I'm paying for a Dropbox Plus subscription but my plan shows that I have a 2 GB account
So I would love to just get my work done but Dropbox has other ideas. No problem I’ll just call customer support and speak with a live agent and get this knocked out in 5 mins. Nope Dropbox hates their customers and can’t be bothered apparently. And because my account is saying I have the basic plan instead of the one I PAY for who knows maybe I could talk to someone if they had my account right. It says I have another account with this Apple account and therefore can’t upgrade to a better plan. Which would fix the problem because it’s saying I’m out of storage. It says I’ve used 20 G of 2g or something. Then it says I’m already on the upgraded plan and it’s paid up till June 30th. So I checked and it shows my devices only and shows it’s this apple account as the payee. Anyone have any ideas or experiences on this one? I’m so sorry to be so mad. I swear half my adult life is just being prevented from getting my work done by faceless companies that love my money but despise their customers. They just can’t be bothered. Add Dropbox to the list.
I paid for a Plus plan, but my account hasn't been upgraded.
Buongiorno, Ho acquistato il piano Dropbox Plus ma continuo ad usufruire di un Piano Standard, qualcuno può aiutarmi a gestire la cosa? Grazie Goodmorning, I purchased the Dropbox Plus plan but I continue to be on a Standard Plan, can someone help me manage this? Thanks
I've been paying for a monthly Plus plan since 2018, and have never received the storage space.
I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I needed to keep what I had on the cloud so I just left it alone. I never thought to check and see if the plan was still showing free. I also thought in the times where I saw a free account that the paid account must be another email. It wasn't until today when I looked at reducing the plan, I noticed in ios there are two Plus Monthlys so I wanted to see if I could find out exactly what I was paying for since I've been out of storage for so long. I logged into the account that I receive the receipts to ( my apple id for app store ) and that account only had 2g so i logged into every other email address I have and ALL of them show basic plan. Furthermore, I went back through my emails so I could see exactly when this all started and realized each of the other accounts gets an email of its own stating their boxes are full so the paid account had to be the apple account. I tried going to support but because it reads my account as being free, I cannot connect to a person. I've calculated this out - Starting in March of 2018 I was getting charged $9.99 plus tax - that continued until Jan 2023. The amount paid for March 2018 - Dec 2022 not including tax was $569.43. Jan 2023 the price increased to $11.99 per month plus tax. Since Jan 2023 I've paid $347.71 plus tax. This brings me to a total of $917.14 plus tax where I never received the product I paid for and have no way of contacting the company to receive help. If you have a suggestion please let me know before I contact a professional.
