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Have DropBoxPlus plan, but installation on New Mac doesn't see it
I'm setting up a new-to-me iMac 24", 2021, M1 chip, which came pre-loaded w/ Tahoe 26.2. I'm trying to install DB on it, and bring over all the files from my DB Plus plan, which has resided on several older Macs for decades. I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic plan, which uses a Gmail acc't of mine. I suspect it got this email from Chrome, but of course I'm trying to link the new DB installation to the same email I've used for decades on my other Macs. I've tried deleting that new Basic acc't each time on the iMac, hoping I'll then be given the option of specifying my email for my Plus plan, but can't figure out how to do it. I realize this should be basic and easy, but I'm afraid I'm stumped! I'm completely at a standstill in my workflow until I can figure out this basic snag. Help DEEPLY appreciated!Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. Weâd love to hear how youâre using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features you canât live without? What workflows have you built that save time or reduce friction? And where do you see opportunities for us to do better? Your tips, ideas, and honest feedback really help us to make sure we can share useful tips, and they help other community members discover new ways to get more out of Dropbox too. Share your experience, favorite features, or suggestions in the comments below. Your voice truly helps shape the future of the Dropbox community đ The Dropbox Community TeamI deleted my friend's folder by accident in November. Can it be restored?
My friend gave me Can Edit permissions on her Dropbox Plus account, and on 13th November 2025 I deleted the entire folder (I thought I was making space on my laptop). Dropbox Plus has a 30 day recovery window, it's now January 2026 - is there any hope I can recover these now? It wasn't her fault! Thanks so much
How to remove linked debit / credit card from my Dropbox account?
Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove card details from my dropbox plus account. I previously paid yearly for Dropbox Plus Account and now I do not want to have this subscription. I tried in the BILLING SECTION but there's no way to delete the card details. I hope I can get your kind assistance and response.
I can't contact Dropbox support via email, even though I'm on Plus.
Hello I have a DropBox Plus paid plan. When I access the help centre, it says "Your Plus plan includes access to our Help Centre, Community, Chatbot, Email and Chat." However, I cannot find a way to email about my support request. Everything I click that looks promising just redirects to the chatbot, and the chatbot itself only offers suggestions that redirect back to it. Please tell me how to email regarding a support request. Thank you!
I paid for a Plus plan via iDEAL, but I don't see my upgrade just yet.
Dropbox plus Payment Method ideal How did you upgrade? Via website after login on account Question or Issue I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordinglyâŠ. It keeps telling me I need to upgradeError that my sharing activity has been interrupted, but I'm not sure why. How to resolve?
Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. It is impossible to contact technical support. The bot can't help in any way - it doesn't even understand the question. Are there any ways to solve this problem?
I cancelled my Dropbox trial before the 20th of January, but I can't upgrade to Plus.
Hi, I need help! I initially signed up and upgraded the account onto a essentials plan with the yearly, cancelled before the trial ends on January 20th but now i need to send bulk emails but can't upgrade to the plus plan.
