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542 TopicsClarifications regarding personal use plans vs business use plans
Hi, I am trying to figure out a general outline of all the plans, and here are my finds. Personal Use plans : (payed as an individual) 1. Basic 2 Gb 1 user free 2. Plus 2 TB 1 user 3. Family 2 TB 6 users 4. Professional 3 TB 1 user 5. Essentials 3 TB 1 user Commercial Use plans: (payed as a company) 1. Essentials 3 TB 1 user 2. Business 9 TB 3 users+ 3. Business Plus 15 TB 3 users+ 4. Enterprise Custom Custom But I also found another group of Business plans: 1. Professional 3 TB 1 user 2. Standard 5 TB 3 users+ 3. Advanced 15 TB 3 users+ Questions: 1. I see Essentials as being both in the list of personal plans as well as in the group of company payed plans. Is it correct? 2. Is Professional plan a company payed plan or a personal payed plan? 3. Standard is the same thing as Business ? Advanced is the same as Business Plus? Or are they different? 4. The 3rd group of plans (Professional, Standard, Advanced) are all company payed plans? 5. Are there plans that can be both personal payed as well as company payed plans? 6. I also want to know if all business plans are company payed plans or there are exceptions (personal plans that can be company payed for, or business plans that can be personally payed for). 7. Do Work account mean is a business account? (see question 6 for exceptions) Thank You, Dan4KViews0likes6CommentsSome available offline files won't preview after changed from online-only on Windows.
I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful. Most of our 2TB files are stored as “Online” only using Selective Sync. We then change the file status to “Available offline” so Dropbox copies(sync’s) the files back to the local disk from Dropbox.com. After some time (several hours) the Dropbox app confirms that all files are sync’d and the Dropbox task bar icon also indicates a complete/no activity status. The PC is rebooted and Dropbox is then uninstalled When trying to view via the PC the now sync’d Zip, Jpeg, Docx some of the files are corrupted/won’t open. As a test using Dropbox.com we manually download a problem file using MS Edge and the files will open correctly. It would seem that the Windows Dropbox client indicates it has finished its jobs even through it hasn’t fully completed syncing … We've also noticed that the corrupted file vs good file byte size are the same. We could duplicate this fault. Any thoughts ?7.7KViews0likes18CommentsCan I edit a text (*.txt) file in Chrome browser?
Hi there, I'm struggling to edit a TXT file in Chrome browser on Dropbox. I'm sure I've done it with a .docx file before. When I search for this feature, Google returns results asking for it back to 2012, but there's nothing recently, the feature requests such as this one have been closed, so I'm assuming I'm having an issue with my account. Especially since Dropbox is pushing Family plans, signature, and other feature way more complex and less universal as a simple TXT editor. I've been using link removed it has looked the same for years and works fine, but I find it extra weird that a giant company like Dropbox doesn't have a similar feature. How do you usually edit a TXT file in the browser? I only have a few lines to add/remove, when I'm on a machine without the Dropbox app/daemon installed, and don't want to leave any file traces on that machine. See my environment in Chrome on a Macbook air, as a Dropbox Plus paying client. On TXT files, I have an "Open in" Menu, but the arrow only opens a 2px high line. This is definitely not expected behavior, as if the submenu was empty, it should not appear with an arrow in the first place. What could I be I missing here?Solved12KViews1like22CommentsHow can I redeem a 50% off offer I got on the Dropbox Plus plan?
Hi there, I was going to upgrade to the Dropbox Plus plan on my mobile app and was given an option for 50% off on opting for the annual plan. However I went on my desktop to opt into this as I needed to download a few pictures/videos but now it's not offering the 50% if I pay for it annually. Is there a discount code I can utilize?Solved14KViews0likes3CommentsIs there a way to change the default PDF viewer in the Dropbox App for the iPad?
Is there a way to change the default PDF viewer in the Dropbox App for the iPad? When I click on "Open in" in a PDF, it only shows the option of Adobe, but I use PDF Expert. (In contrast, on my Mac, when I double click on a PDF in my Dropbox folder, it automatically opens in PDF Expert). If I can't change the default PDF viewer to PDF Expert on the iPad, what is the easiest way to open a PDF from Dropbox in PDF Expert? (Of course I already know that I can start IN PDF Expert and open Dropbox files there from Dropbox, which I have linked to it; but this is for when I happen to have begun from the Dropbox iPad app instead.)Solved1.8KViews2likes5CommentsLatest email from Dropbox contains x-webdoc links that don't work
Got an email this morning from Dropbox - subject: "Introducing: Our newest set of tools to simply your life". The email contains links to various new features ... that are going to simply our lives apparently. e.g. x-webdoc://C33115A8-807A-463D-B0AA-ECE1119E84A1/experience.dropbox.com/resources/information-architecture-for-distributed-work?_tk=email&_camp=3216404&_ad=8566dbc5b57a4d3c95d278d1337f7282&utm_source=iter&utm_medium=email&utm_term=us-en&utm_campaign=p1_bb_co_all_pcn_b202111&utm_content=m2_c email link However, I can't find a browser that will open the x-webdoc: protocol. Anyone else able to do get this to work? I tried Mac/Safari, Mac/Chrome, Windows/Chrome - all without success. Whatever happened to just straightforward URL links to a specific page? BTW this is NOT making my life more simply, its complicating it by having to write this forum entry. Plus ... if you go to your Dropbox account, you CAN add tags to folders and files and search for them. This is good for any new folders/files uploaded. However, it doesn't help with 1,000s of existing folders/files. AND - for me, I'd have been MUCH happier have a search feature that I could restrict to just folder names or just file names, not 100s of files that CONTAIN part of whatever it is I'm searching for. So for me, at least, these new features (despite not being able to easily find out about them because of the x-webdoc based link) STILL does not provide a simple search feature for folders and/or files. Another reason I won't be renewing my subscription next September, unless things improve.Solved11KViews0likes3CommentsI need to permanently delete my files, but I get message "x items couldn’t be permanently deleted".
When I wanted to permanently delete a file or folder (which I may have shared with others or not). I used to be able to delete it in Finder and then would get asked by Dropbox: Delete "untitled folder" from everyone's account and all devices? I then confirm with "Delete for everyone" and proceed to empty the trash on my Mac. Now I log on to my Dropbox account, go to "Deleted files" and select the ones I want to permanently delete. Then confirm this and they were gone, space would be freed up. Well, gone are those glory days of simplicity, because: NOW I get told by Dropbox: "File XYZ will be gone forever for everyone, including for anyone still using the folder. Permanently deleting this folder won’t free up space." I confirm by selecting "Permanently delete" NOW I get the message: "x items couldn’t be permanently deleted" Dropbox tells me – uselessly: "What you can do": "Ask the owner to help permanently delete this" I AM the #!*¥ owner, aren't I? Plus, didn't clicking "Delete for everyone" on the desktop version make it clear that ALL those files have to go? Shurely this is a recent bug. It wasn't such a hassle before to get rid of old files. Or am I missing something? GrrrrrSolved18KViews3likes10CommentsNeed all my files accessible locally. On my machine there's no option to "Make Available Offline."
Honestly, this seemingly late "bringing to the forefront" (I guess you'd call it) of the whole "Online Only" vs. "Make Available Offline" thing has been more of a headache than a help, if I may offer my opinion. I purchased a new ultra-portable Windows computer which has a 256GB SSD on board, but I plan on using my Dropbox files with it, and I have well over 256GB worth of stuff in my Dropbox. The thing is that I'm often in situations in which I need offline access to my files. So I purchased a 1 TB microSD card, which will never leave its slot in this machine. Heck, I can't even retrieve it, it seems. I mounted it so that it isn't considered "Removable Media" by the computer, and then I proceeded to install Dropbox on the computer, with the intent of using the 1 TB card exclusively for Dropbox content...offline. I left my machine to sync overnight, and what do you know? Everything has a stupid cloud next to it. I have no option to "Make Available Offline," either in the file/folder context menu or in the Dropbox application > Preferences > Sync menu. If this is by design, it's a pitifully stupid design. I'm going to whatever lengths I can to make this work the way I envision, but I'm going to be awfully disappointed if Dropbox doesn't respect use cases that might not necessarily conform to a narrow definition. If it's an issue with a recent update to the application, then please bug the developers posthaste.Solved25KViews1like125CommentsI have an unauthorized charge on my credit card. How can I reach Support?
Hi Dropbox Community, I recently noticed an unauthorized charge on my credit card and I’m seeking advice on how to handle this situation. On 03/07/24, I was charged ₪18.57 by Dropbox. However, I do not have a subscription with Dropbox and did not authorize this charge. Here are the details of the charge: • Amount: ₪18.57 • Date: 03/07/24 • Payment method: ****6031 I am concerned about how my credit card information was obtained and used for this transaction. I would like to understand how this happened and what steps I need to take to resolve this issue. Has anyone else experienced a similar problem? I have already tried to contact Dropbox support but have not been able to reach them directly. Therefore, I am turning to the community for help and advice. Any shared experiences or guidance would be greatly appreciated. Thank you for your help! MaorSolved7.5KViews0likes3Comments