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Forum Discussion
Dropbox Plus Plan but can't access email support
Dropbox Plan
Plus
Payment Method
Card
How did you upgrade?
Don't remember
Question or Issue
I want to email a question to support as the chatbot isn't able to resolve my issue. When I go to http://www.dropbox.com/get_help,it says my support options include email, but I only have access to the chatbot. It's the exact same issue as the thread below and I have tried all the suggestions in the thread below.
https://www.dropboxforum.com/discussions/101001018/i-cannot-access-email-support-with-my-paid-plus-account/853500/replies/853585
9 Replies
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- Dell_Dropbox
Community Manager
Hey there CrozierMarchant welcome to the community
To get you connected to support, can you copy this link and open it in an incognito browser? It should help you get in contact with email support.
If that doesn't work for you, let us know
I tried that link in an incognito browser and it still sends me to the same page with the chatbot and no email support option. I've tried it on Chrome & Safari and no luck.
- Megan
Dropbox Community Moderator
Hey CrozierMarchant!
I just sent you an email in order for us to investigate further. Reply back to me and we'll take it from there.
Thanks a bunch!
Great, thanks Megan! :)
Can you send me an email or create a ticket on my behalf as well? There is currently no way to create a ticket on the support page. I'm logged in, tried incognito and can see my previous requests:
- Megan
Hey brinkdinges!
Have you tried to interact and communicate with our automated chat option in order to resolve your issue?
Also, can we get a few more details about the problem that you're experiencing to see how we can help on our end?
Keep me posted, and we'll take it from there!
Yes, I tried it a couple of times. It keeps telling me to go to the main help page (which forwards to the page I'm on, with the chatbot) and to click a button (to create a new ticket) that does not exist.
This is about ticket 25811538.
- Hannah
Hey brinkdinges, thanks for your update.
From what I can see, the ticket you mentioned is closed, but I see that the follow-up ticket you opened, is with the appropriate team.
They'll review it and get back to you with more info the soonest possible, as I've passed your comments along and raised the priority of the ticket.
I hope this helps!
I am having this exact same problem, I have a Plus subscription yet can not contact a human, the AI chatbot keeps telling me to go to the page I am already on.
