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CrozierMarchant's avatar
CrozierMarchant
New member | Level 2
1 month ago

Dropbox Plus Plan but can't access email support

Dropbox Plan Plus Payment Method Card How did you upgrade? Don't remember Question or Issue I want to email a question to support as the chatbot isn't able to resolve my issue.  When I go to h...
Dropbox Plus
brinkdinges's avatar
brinkdinges
New member | Level 2
1 month ago

Can you send me an email or create a ticket on my behalf as well? There is currently no way to create a ticket on the support page. I'm logged in, tried incognito and can see my previous requests:

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey brinkdinges!

    Have you tried to interact and communicate with our automated chat option in order to resolve your issue?  

    Also, can we get a few more details about the problem that you're experiencing to see how we can help on our end? 

    Keep me posted, and we'll take it from there!

    • brinkdinges's avatar
      brinkdinges
      New member | Level 2
      1 month ago

      Yes, I tried it a couple of times. It keeps telling me to go to the main help page (which forwards to the page I'm on, with the chatbot) and to click a button (to create a new ticket) that does not exist.

      This is about ticket 25811538.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        Hey brinkdinges, thanks for your update.

        From what I can see, the ticket you mentioned is closed, but I see that the follow-up ticket you opened, is with the appropriate team.

        They'll review it and get back to you with more info the soonest possible, as I've passed your comments along and raised the priority of the ticket.

        I hope this helps!

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