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Dropbox Plus Plan but can't access email support
Dropbox Plan Plus Payment Method Card How did you upgrade? Don't remember Question or Issue I want to email a question to support as the chatbot isn't able to resolve my issue. When I go to http://www.dropbox.com/get_help,it says my support options include email, but I only have access to the chatbot. It's the exact same issue as the thread below and I have tried all the suggestions in the thread below. https://www.dropboxforum.com/discussions/101001018/i-cannot-access-email-support-with-my-paid-plus-account/853500/replies/853585
I can't edit my original text in PDF files, even though I'm on the Plus plan.
I finally bit the bullet to upgrade to the Plus Plan primarily for pdf editing capability. When I tried my first pdf edit, I as so disappointed to find that this plan does not allow for editing of original text! As I read the Features web page regarding pdf editing, I saw "With Dropbox plans, you can make in-line text edits that automatically match the original document's font family, size, and styling" and thought that a paid Plus plan would do the trick. Is there any intention to enhance the Plus Plan pdf editing capabilities? Not sure if I need this plan with current limitations.
I deleted my friend's folder by accident in November. Can it be restored?
My friend gave me Can Edit permissions on her Dropbox Plus account, and on 13th November 2025 I deleted the entire folder (I thought I was making space on my laptop). Dropbox Plus has a 30 day recovery window, it's now January 2026 - is there any hope I can recover these now? It wasn't her fault! Thanks so much
How to remove linked debit / credit card from my Dropbox account?
Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove card details from my dropbox plus account. I previously paid yearly for Dropbox Plus Account and now I do not want to have this subscription. I tried in the BILLING SECTION but there's no way to delete the card details. I hope I can get your kind assistance and response.
I can't contact Dropbox support via email, even though I'm on Plus.
Hello I have a DropBox Plus paid plan. When I access the help centre, it says "Your Plus plan includes access to our Help Centre, Community, Chatbot, Email and Chat." However, I cannot find a way to email about my support request. Everything I click that looks promising just redirects to the chatbot, and the chatbot itself only offers suggestions that redirect back to it. Please tell me how to email regarding a support request. Thank you!
I paid for a Plus plan via iDEAL, but I don't see my upgrade just yet.
Dropbox plus Payment Method ideal How did you upgrade? Via website after login on account Question or Issue I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordingly…. It keeps telling me I need to upgradeError that my sharing activity has been interrupted, but I'm not sure why. How to resolve?
Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. It is impossible to contact technical support. The bot can't help in any way - it doesn't even understand the question. Are there any ways to solve this problem?
I cancelled my Dropbox trial before the 20th of January, but I can't upgrade to Plus.
Hi, I need help! I initially signed up and upgraded the account onto a essentials plan with the yearly, cancelled before the trial ends on January 20th but now i need to send bulk emails but can't upgrade to the plus plan.