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I need to add more space to my personal Dropbox account, without upgrading to a team.
I have the largest account available to an individual and have added the one time storage to my account. I have a large family and have a lot of photos and videos that I want to store. However, I'm almost out of space (nearly 4TB) and need more.
When I tried to upgrade, my only option for more storage than 4TB is to upgrade to a business account for three users at an increase of an additional $225/year. My first TB of increase was $60 and it hardly seems right to force me to delete my files or upgrade for 80% increase in price.
Thank you.
4 Replies
For individual accounts, storage is capped, even if you’re willing to pay more. Once you hit that limit, the only official way to get additional space is moving to a business plan, which is priced for multiple users, not one person. There’s no option to buy extra terabytes beyond the personal max. Practically, the choices are to clean up files, move some data to another service, or accept the business plan even if you don’t need extra users. Many people with large photo/video libraries end up splitting storage across services for this reason.
Dropbox Punishes Small Business Owners.
I'm a small business owner & been using Dropbox since 2009-ish. Had the unlimited plan for YEARS. I currently have the 3TB + 1TB add-on. 4TB for $260.
To increase by 1TB (to 5TB), I'll have to purchase the "Standard" plan for $540. 😐
I now have several clients, and obviously, with the increasing dependence on social media, have exponentially increased the number of pics & vids in my files...and, obviously, have an ongoing & increased need for more storage space.
That my only choice is to purchase the "Standard" plan for 3 team members (which I don't have), rather than increase space as I need it -- is a WHOLE bummer -- particularly because I have sworn by (and have gotten no less than 100 people to use) Dropbox over the past 17 years.
I tried calling (which I used to be able to do -- and talk to a human), but there's only recorded messages to tell you that you don't have access to talk to anyone unless you purchase a high-priced plan.
It's all a **bleep** shame, particularly because I'm a long-time customer who swears by Dropbox.
Dropbox Punishes Small Business Owners. Hate to say it, but it's true.
- Hannah
Dropbox Community Moderator
Thanks for taking the time to post your thoughts on this, rbpr1.
I do understand where you're coming from, and I appreciate your feedback.
Rest assured that your voice is heard and your comments will be passed along to our team.
If you have any questions, let me know.
