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Need help locating accounts/invoices for corporate card (Receipt Finder error)
Hi everyone,
I am an external IT consultant managing the infrastructure for a group of united companies.
We are currently undergoing a financial audit and need to locate missing Dropbox receipts for the years 2025 and 2026. After reviewing our accounting records, we found four active Dropbox subscriptions (two appear to be billed annually, and two monthly). All of these are being charged to the exact same corporate credit card.
We attempted to look up the charges using the Dropbox Receipt Finder tool, but it returns an error stating it is the wrong credit card. However, our bank statements confirm that all four subscriptions are definitively being charged to this specific card.
I tried emailing Dropbox Support directly, but I received an automated bounce-back stating that the inbox is unmonitored and directing me here to the community forum.
To be clear, we have absolutely no idea what login details (emails or usernames) were used to set up these accounts. Because of this, we cannot log in to access the normal support channels. The only information we have to go on are the transaction IDs directly from our credit card statements.
Our ideal solutions are:
Preferred: Connect with a support agent so we can securely provide the transaction IDs. If support can use these IDs to tell us the associated email addresses, we can hopefully perform a password reset and retrieve the invoices ourselves.
Alternative: Have support use our transaction IDs to provide us with the PDF invoices directly.
Has anyone experienced a similar issue with the Receipt Finder, or can a community moderator help escalate this so we can open a billing support ticket using just our transaction IDs?
Thank you for your help.
2 Replies
- Rich
Super User II
... can a community moderator help escalate this so we can open a billing support ticket using just our transaction IDs?
The account owner/card holder can reach out to Support directly using the following link. Where it asks for the account email address, be sure to use an active email address that can receive replies, even if it may not be the account email. Also note that Dropbox will likely only work with the account owner/credit card holder, and not a third party on their behalf.
- Megan
Dropbox Community Moderator
Hey steenlys, welcome to our Community!
Have you tried to contact Dropbox Support directly for this?
If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.
Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.
Let me know more!
